I have attempted to place a new order in July. Due to the issues with Vodafone systems only 3rd order got processed (initial 2 were cancelled by the agents on the phone). Yet my Equifax credit score shows 3 hard searches. I have complained to Vodafone - apparently they see only one. I have raised the issue with Equifax, whom after contacting Vodafone refused to make corrections. I contacted Vodafone again and got a written confirmation that only one search should be visible. I got back with that to Equifax, but when they contacted Vodafone again they still refused to change the data. This is ridiculous. Do you have any suggestions how to resolve it or do I need to use the big guns and report this malpractice to Ofcom, FCA, Financial Ombudsman and Telco ombudsman? How is it possible that Vodafone confirms one thing in writing to me and then denies that when talking to Equifax?
