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27-03-2017 11:01 AM
Hi guys,
I've got a confusing one for you! Had no luck with Live Chat so figured asking the community was the next best step. I'll try and keep it simple.
Out of ease, I'll use V1 and V2 for 'old phone' and 'new phone'
V1 has 17 months contract time remaining, with 500mb data.
V2 arrives tomorrow, 24 months, and has 3gb data
Basically V1 phone broke so I took out V2 contract.
I want to keep my phone number for V1 and import to the V2 contract due to the data however V1 still has 17 months remaining.
I was told by the Live Chat that I could PAC transfer V1 to a PAYG service provider, then PAC transfer it back to V2. If I do this will I still be able to access my account details for V1? (I ask this because I don't know if my Vodafone account will show both contracts or if I will have to have two seperate accounts as you need to recieve a text to access your account).
The only other possible thing I can think of is asking if Vodafone will reduce V2 data to 500mb and increasing V1 data to 3gb to avoid all of the hassle - but I'm unsure if they would do this.
So to summarise - will my plan work? Or is there any advice the community can give me?
Thank you!
27-03-2017 11:12 AM
Similar questions have arisen before and I'm not sure how much is possible. With 17 months to run, simply paying off the first contract would be an expensive option. TBH, you might have been better off simply buying a new phone outright. By "broken", I assume you mean damaged rather than having developed a fault that can be repaired under warranty? The new contract will be under a cooling-off period, so it would still be possible to cancel it and do something different. Or you could simply put the V1 SIM in the new phone and transfer the number that way. If it's a different size, you'll simply need to do a SIM swap.
Hang on for the forum team, who will be able to access your account, tell you what's possible and get it done. Transferring one number is simple enough, but swapping two may be more complicated,.
27-03-2017 11:13 AM
I'm afraid that you won't be able to do what you want to do for two reasons.
If you move the number associated with V1 that contract will immediately cease and you will be liable for the early termnination fee.
You won't be able to move data from V2 to V1 - there just isn't a facility to do stuff like that and a contract can never be reduced to a charge that's below the original contract amount.
Perhaps a famkily data sharing arrangement might work - not sure how they operate but another member of the community will.