Mine did eventually get solved but it was the absolute worst interaction I've had with any company in my life.
Was lied to three times by the customer service team on webchat and on call, as well as the complaints team who I should really raise another complaint about.
THe NUC department is apparenty uncontactable by phone by anyone from Vodafone which is obviously a lie too. So the only people it's possible to talk, are the customer service team who actually don't know what they are talking about and are not even equipped to deal with any actual problems. (what is the point of a customer service team who cannot do anything but repeat what is already written on the website? The fact the website didn't work was the reason I needed to contact them!).
So the only way to contact the NUC team is via an email address which is supposed to be a secret (this is the only way the customer service team can contact them also, making the customer services absolutely redundant). The NUC team will subsequently take at least two days to respond to any query via email. My original email contained all of the necessary details for them to get the NUC code: my details as well as the original email receipt for the phone. They took three days to respond and then asked me for the model of the phone, which I already included in the original email. Then they took another two days after my response to again respond asking for proof of purchase, which again was included in the original email.
In the meantime I raised several complaints including this thread and have been lied to by the complaints team when they said they would contact the NUC team. After another few days a different complaint op spoke to me and confirmed that so far they had done nothing to resolve the issue other than to keep calling me for no reason. So that's three or four separate departments taking 3+ days each to either prove they can't read or to just do absolutely nothing.
Since this was a phone bought direct from Vodafone it should have taken two days maximum but in the end took two weeks.
If you want it sorted my advice is to cause as much hassle as possible until somebody who can do the following two basic things responds: 1. READ, 2. Contact the necessary department.
If you have not yet received an email from the NUC team saying they will get the code from the manufacturer in the next ten days then probably the best bet is to raise a carefully worded email complaint here https://www.vodafone.co.uk/vodafone-uk/complaints/ (best raise three or four to make sure!). And also call them and make sure somebody is paying attention!
Good luck! (and thanks to anybody who actually did try to help me)
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