Unable to Divert calls

[nick_elton]

I'm a pay monthly customer with a Samsung Galaxy S5 and for about the last week I've not been able to divert all calls to another number or to asnwerphone.

Tried all 4 methods

1) Using answerphone Option 4 > 4 > 2 > "Sorry we've been unable to set your divert settings at this time"

2) On phone settings > Settings > Call > More Settings > Call Forwarding > Voice Call > Always Forward > 121 > Enable > "Unexpected Response From Network"

3) Calling 1212 > "Sorry we've been unable to set your divert settings at this time"

4) **21*07836121121# > Connection problem or invalid MMi code unconditionally for All Basic Services.

I use call divert a lot, either to answerphone or another number, can anyone help me as to what is wrong? This worked fine up until a week ago. Strangley too my divert settings page now shows "Disabled" for all diverts where it used to say "121" in the options "when busy", "when unanswered", "when unreachable"

See screenshot.

[chistery]

I think I've found a solution. 

If I log in to my account on the web, there's a manage services feature with a call divert option. This does let me set a divert. I still can't set it using my phone menu or short codes, but at least I have found a way to do it now.

*#21# still shows no divert though.

No call back over 48 hours later from Vodafone either.

[Rahim]

@chistery Thank you for letting us know your solution. 

Have you tested your SIM in a different mobile? If not please do, then test the divert option. 

[chistery]

Hi @Rahim,

I've tried three different phones, all with the same issue.

[Alex]

@chistery If you'd like us to look into this further, please check the private message with details on how to get in touch.