Unable to get signal.

[Brooky1956]

We have 4 Vodafone users within the house hold. 2 are on contract and two payg.

None of us can get a signal with in the property or indeed outside.

We receive text messages two daysafter they were sent, cannot send text or phone from the home, this really becomes annoying when trying to make contact with family members who need our help..

Vodafone continue to take our money but are NOT proving an exceptible service.

We did have a sure signal V2, but that failed after a year of use. was concidering the V3, but after veiwing many of the issues with the V3 i am reluctent to purchase one of those, is there anything that can be done. or is it time to change servers..

[BandOfBrothers]

Hi,

Regarding the Sure signal v2

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Regarding a signal. 

Can you please check if you've not already done so what the Vodafone Network Mast Status Checker is reporting for your area.
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Your masts may show as OK so Please also use the Zoom out feature in the map to check surrounding masts for issues.
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https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm
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Vodafone have provided a specific Self Help Thread that holds Initial Checks and a Template that asks certain questions that will Help the Tech Team to ascertain what's possibly going wrong in your area. Please would you re post the template with your answers for this team to help you.
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Link : http://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template/td-p/18566...

[AnnS]

Hi @Brooky1956

The best thing to do is to put your postcode into the Coverage Checker link at the bottom of the page under products and services.  This way you will know if there are any planned upgrades or issues in your area and will be able to register for updates.

As you are cautious about purchasing a Sure Signal, when a compatable phone is being used on an qualifying pay monthly tariff, there is always the option of WiFi calling.  Further info below.

WiFi Calling

[drey_p]

Hi there

As you've had a SureSignal in the past, it would indicate to me that the issues you're having are down to the signal in the area and you'd purchased a SureSignal in order to help with this problem.

Previously you mentioned that you had a V3 SureSignal, in which case the advice of trying a different power supply won't work. Now you mention having a V2, in which case the different power supply may work.  If it doesn't, purchasing a new SureSignal may sort out your problems. 

[Brooky1956]

Thank you for the feedback, I have made a check on the maping system and it seems we are on the edge of having a indoor and outside signal, however if we ventured out doors waled into the middle of the field and the back of us we would receive a full coverage..

[Brooky1956]

drey_p,

Sorry i made the mistake in writing but not reading my message.

I used the V3 version NOT the V2 for about a year which worked quite well, that unit packed up completely. After reading the problems people were having with the V3 i am reluctant to purchase another one.

Thanks for pointing that out..

[drey_p]

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@Brooky1956 wrote:

drey_p,

Sorry i made the mistake in writing but not reading my message.

I used the V3 version NOT the V2

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No problem - I just wanted to double check to make sure we gave you the info appropriate to your version of the device.

How long ago did you get the SureSignal and when did it die?  It may still be under warranty and you might be able to get it repaired. 

If you are on the edge of coverage, then the best solution would be to get another SureSignal.  Potentially changing networks may solve the signal problems but do try out different networks to see which gives you the best signal in your area.  Also, please bear in mind that all networks have areas where there is little or no signal, to do make sure you try the network in the various places you frequent.

[Rahim]

@Brooky1956 If you'd like us to check on the coverage in your area, please follow the steps in our Network Troubleshooting thread.

If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.

In relation to your Sure Signal, can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

[Brooky1956]

Hi Rahim.

Post Title: 'First half of post code - Area' = " IP24 Thompson Norfolk"

1) Does the issue happen in just one location?" YES" If so, how far do you have to travel to regain service?..= "80 Yards"

2) What is the full postcode = "(IP24 1PN)" of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.

3) Does the issue occur if you try your SIM card in a different phone? ="YES"

4) What errors are seen or heard when the issue occurs? ="NONE"

5) Does this happen on 2G, 3G, 4G or all? = 2G

6) When did you first notice this issue? = As soon as our sure signal V3 stopped working.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? = PERMANENT.

If we walk to bottom of our garden enter  the field, we get a signal.

[Brooky1956]

my area.