Unable to make outgoing calls with SS

[cjmb1974]

Hi, I've had my SS for some time now with 3 iPhones attached to it & its worked perfectly, howerever recently I can no longer make any outgoing calls, all the other functions work perfectly ie, full signal strength, can text, can recieve calls.  Its a version 1 SS & I've tried a hard re-set.  Nothing has chaanged with the devices or landline provider.  Any bright ideas?

[Retired-Matt_B]

Hi @cjmb1974,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply below including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[andrewbowcott]

I have got a new iPhone 5, and my partners daughter has had an iPhone 4 for nearlt 2 years, and neither will connect to the Vodafone Sure Signal.  I up to today had a Samsung Galaxy S4, my partner has a Sansung Galaxy S3 and they were connected with no issues,

The Sure Signal divice is 40140918653;

IP address is 2.218.20.192

Upload speed of 1.05

Download speed of 12.02mbps

Ping of 18ms

Please help!

[Retired-Ian_]

Hi @andrewbowcott 

Your IP address is fine.

I suggest removing and then adding the numbers back onto the Sure Signal.

If you need any help with this, there's a video available here.

Thanks,

Ian