Unable to register Sure Signal

[SadieB]

Hi, 

I am unable to register my sure signal, it is second hand but has definitely been de-registered. Any help appreciated, seller doesn't want to give refund as vodafone have told him it should work fine. 😞

lights are power light flashing and first light on orange, lights by the ethernet plug are green on and orange flashing.

speedtest: download 7.14mbps, upload 0.25mbps

ping 30ms

IP:81.153.110.186

trace:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sadie>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 2 ms 3 ms BThomehub.home [192.168.1.254]
2 15 ms 15 ms 17 ms 213.1.175.122
3 52 ms 14 ms 15 ms 213.1.175.161
4 22 ms 23 ms 22 ms 213.1.69.42
5 24 ms 22 ms 23 ms 213.120.180.175
6 22 ms 22 ms 22 ms 217.41.169.109
7 23 ms 50 ms 22 ms acc2-xe-10-2-0.sf.21cn-ipp.bt.net [109.159.251.1
97]
8 34 ms 31 ms 34 ms core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.25
1.131]
9 31 ms 29 ms 30 ms peer6-te0-0-0-9.telehouse.ukcore.bt.net [194.72.
31.155]
10 29 ms 29 ms 29 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.23
8]
11 33 ms 33 ms 39 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Sadie>

thanks

[BandOfBrothers]

Hi

You could try using Live Chat or Customer service on 191 for them to check the sure signals status. 

However when it's a second hand sure signal and issues exist with trying to register as the new owner the issue can be that the original owner hasn't successfully de registered. 

How-do-I-register-and-set-up-my-Sure-Signal.

[SadieB]

Thanks for you reply.  I have spoken on live chat twice and 191, but still having problems, the original owner also spoke to vodafone help and ensured it was de-registered, last resort posting on here to see if they was anybody out there who had any other suggestions! they just say they have sorted it and to wait between 1 and 24 hours and try again, I have been waiting for a week and still no good. 😞

[BandOfBrothers]

You're welcome. 

If this was my situation I'd be looking to possibly return the item for a Refund as something seems wrong with that Sure Signal Unit.