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Unable to register, add or remove users

Retired-George
Moderator (Retired)
Moderator (Retired)

‎06-10-2010 03:23 PM - last edited on ‎14-07-2014 04:59 PM by Moderator (Retired)

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

 

You need an online account so you can register and manage your Sure Signal.

 

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

 

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.


Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.


Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.


Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.


Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

 

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.


Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.


All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

 

  • Exact error message
  • Step by step instructions for how to recreate the issue
  • Operating system
  • Browser and browser version

Thanks, 

Jenny

0 Thanks
848 REPLIES 848

andy8421
2: Seeker
2: Seeker
In response to Retired-James

‎20-05-2012 03:50 PM

James wrote: "@ andy8421, over the past couple of days there have been instances where the online portal has not been working and we are looking into this for all of our users as it should now be resolved."

 

James,

 

Thank you for your reply. I did manage to set up one user number about half an hour ago, but when I went back to the site to add another number about 5 minutes ago, I got the same dump of error messages as in my previous post. So while the 19 pages of problems may be in part due to the configuration of users networks, I stand by my comment that the website is flaky.

 

My VSS number is 40121326660

 

Andy.

 

0 Thanks

stevenlevy
4: Newbie
In response to andy8421

‎20-05-2012 05:36 PM

James I have forwarded the steps re port forwarding etc Can you check if vss has communicated with the server. Serial no. Is 40112518390 Many thanks Router is Belkin f5d8633-4
0 Thanks

stevenlevy
4: Newbie
In response to stevenlevy

‎20-05-2012 05:55 PM

The guide is silent as to port 8 is this required or not.
0 Thanks

Scuba51
2: Seeker
2: Seeker
In response to Retired-James

‎21-05-2012 12:37 PM - edited ‎21-05-2012 12:39 PM

@James - The Micro-SIM has been fully activated from last Wednesday. I'm in work now and it's sitting beside me working fine. My house is in a signal black spot, but anywhere else the phone with the Micro-SIM is working.

0 Thanks

David2511
2: Seeker
2: Seeker

‎17-05-2012 08:43 PM

Hi, I've changed a couple of numbers on my account, however when I log onto the sure signal dashboard to add the new numbers/users I just keep getting an error message.... Any ideas?
0 Thanks

darhill
2: Seeker
2: Seeker

‎17-05-2012 10:18 PM

Error invoking portlet "VAPGatewayController"


The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy64.getMarkup(Unknown Source)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
	at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304)
	at com.bea.netuix.nf.UIControl.render(UIControl.java:597)
	at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:434)
	at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:147)
	at jsp_servlet._framework._skeletons._vodafonedefault.__col5_11._jspService(__col5_11.java:141)
	at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:394)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:309)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:533)
	at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:459)
	at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:124)
	at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:81)
	at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:62)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:482)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
	at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:186)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140)
	at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:419)
	at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:305)
	at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.cj.trim.trimFilter.doFilter(trimFilter.java:86)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.micrositeintegration.filter.MicrositeIntegrationFilter.doFilter(MicrositeIntegrationFilter.java:185)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.UnAuthenticatedPagesFilter.doFilter(UnAuthenticatedPagesFilter.java:147)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.PartialHoldingPagesFilter.doFilter(PartialHoldingPagesFilter.java:61)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.RedirectsFilter.doFilter(RedirectsFilter.java:113)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:531)
	at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:266)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.longToSEOURL(LongToSeoURLServlet.java:451)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doPost(LongToSeoURLServlet.java:139)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doGet(LongToSeoURLServlet.java:108)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3251)
	at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
	at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
	at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010)
	at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916)
	at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)
	at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
	at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)
0 Thanks

Pottsy1time
2: Seeker
2: Seeker

‎21-05-2012 07:40 PM

Hi, my sure signal is registered and is working for me however my girlfriends phone cannot pick up signal. I registered her number but when I go to manage users, hers is not showing. When I try and add her it says either, this number is already registered or 'you must enter a valid Vodafone number...'

Help please
0 Thanks

SkudMissile
4: Newbie
In response to Pottsy1time

‎21-05-2012 08:53 PM

I just got a new v2 suresignal and registered it tonight alongside my existing v1 (that will be removed when this is setup) but I cannot add any users to it.

I keep seeing a " Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre." message.

I really need to know I can add my user list before I swap the units over as it will be residing in my loft and I don't want to be going up to reset it regularly like I do with the existing v1 (hence the upgrade)

Also the system has an old email address listed that I can still access (luckily!) but it won't let me change it to the current email that is registered to my account!

 

0 Thanks

Retired-James
Moderator (Retired)
Moderator (Retired)
In response to SkudMissile

‎22-05-2012 09:42 AM

Hi Guys,

 

Thanks you all for your posts here, please find a response to you below;

 

@ stevenlevy, I can confirm that the Sure signal has now connected to the server this morning and I can see that from your other thread here that your issue has now been resolved.

 

@ andy8421, thanks you very much for your feedback regarding the online system, we do feedback our customer’s comments regarding all aspects of the service to improve our service.

 

@ Scuba51, thanks for the update here, I have taken another look at this again for you today and everything seems to have worked and the number has been added.

 

When you get home please can you restart your phone to see if this caps onto the Sure Signal.

 

@ Pottsy1time, please can you let me know your Sure Signal serial number so that we can see what numbers are already on the access control list for you.

 

@ SkudMissile, thanks for the update here, basically if you clear the cache and cookies in your browser, log out of your online account and back in you should now be able to do this.

 

Unfortunately we have had a few issues last week and over the weekend that meant that the online portal wasn’t working however, this has now been resolved.

 

James

 

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

0 Thanks

Pottsy1time
2: Seeker
2: Seeker
In response to Retired-James

‎22-05-2012 01:45 PM - last edited on ‎22-05-2012 03:02 PM by Moderator (Retired)

Hi,serial no. - 40111604811

Mobile no. Not working - (removed for customer security)

0 Thanks