Unable to register, add or remove users

[Retired-George]

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

You need an online account so you can register and manage your Sure Signal.

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.

Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.

Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.

Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.

Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.

Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.

All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

• Exact error message
• Step by step instructions for how to recreate the issue
• Operating system
• Browser and browser version

Thanks, 

Jenny

[rols]

Yes the SureSignal portal seems to have broken yet again. It only seems to manage to stay up for a few days before it breaks again.

I need to re-add one of our users to one of the units we have dotted around the site but am unable to do so at the moment.

The usual error as has been posted by others above.

Why we keep getting the advice to check our browser caches etc is beyond me - the error is clearly generated server side so is a bug.

Please fix it properly.

Thanks in anticipation.....

Roly

[Retired-James]

Hi Guys,

Thanks for your posts here.

I’m not aware of any outages with the online form at the moment however I will raise your concerns to our support teams.

@ IanRR, unfortunately the Sure Signal has not been deregistered and we can only do this for the current registered owner.

I have sent you a quick PM with our contact details on, please can you ask the original owner to follow these instructions and we can then get it de-registered for you once we have completed a few security checks with the original owner.

@ mobiler_north, so we can register the Sure Signal for you I have sent you a quick PM, please follow the instructions on the PM and one of our team can get this sorted for you.

@ LIamCoote, Please can you try to register this again today and if you are still experiencing issues, follow the details on the PM that I have sent to o you and we can get this manual registered on your behalf.

@ rols, a PM is also on its way to you now so that we can get the number added for you.

@ All, You can find your PM inbox here.

James

[rols]

Thanks - I was later able to add the number.

I wonder if the system has issues with capacity or something.

Roly

[mobiler_north]

Apologies for my ignorance but how do I access private messages on here?

[Retired-AndyD]

Hi mobiler_north,

You can find your PM inbox here.

Thanks

Andy

Moderator

[mobiler_north]

got this message:

Sorry, you do not have sufficient privileges for that action.
Please click the Back button on your browser.

[Retired-AndyD]

Hi mobiler_north,

Thanks for your post. We've amended your privileges and if you click on the link in my last post, you'll be able to see your PM.

Thanks

Andy

[naj1438]

Reference message 425, I am having this problem also, having moved to Vodafone only yesterday I am not impressed.

Have been told it is being sorted by the website but still not cured

Can you help George?

[goRt]

Hi,
I'm getting the same boring BEA Weblogic failure messages as per #425

Can you perform RCA and fix please

Thanks

[colineve]

I am still having trouble registering a new user and keep getting a message that it has to be a Vodafone network user. The phone I am trying to register is on the vod. network but via Asda and I thought this should still work