Unable to register, add or remove users

[Retired-George]

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

You need an online account so you can register and manage your Sure Signal.

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.

Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.

Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.

Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.

Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.

Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.

All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

• Exact error message
• Step by step instructions for how to recreate the issue
• Operating system
• Browser and browser version

Thanks, 

Jenny

[dr_genestealer]

Hi Guys,  

When I try registering my old version 2 Sure Signal box I get the following message:

Sorry we are not able to process your request because of following errors in your form.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes.

I have called up and checked, the box is definitely de-registered from my dad.

The box's # is 40110940646

[Retired-James]

Hi dr_genestealer,

I’ve taken a look at the serial number and can see that it is suspended which is why it can’t be registered.

You will need to ask the original owner to send this for repair before it can be registered.

James

[dr_genestealer]

Hi James,

The owner is my Dad, who is here with me now, can you please explain why we must pay to send it anywhere to have it re-activated. It was de-registered by him in 2012 (confirmed by Vodafone on the phone last night 17 July 2013).  It has not been plugged into the internet for a few years, is this why it has been blocked?

[grolschuk]

If a suresignal does not connect back to the network for (i think it is 3 months) it deactivates and becomes suspended.

There is a time after that it can be reactivated, which i think is the 2 year warranty

But outside that period it needs a repair/replace.

I found out the hard way having it in a cupboard for a few years.

[dr_genestealer]

Hi grolschuk,

It sounds illegal, are you saying that Vodafone remotely deactivate our purchased good’s (sure signal) if it’s not used for an extended period of time.  Then force us to pay £69 repair costs to “reactivate it” which I think is most likely just changing a value in the Vodafone database from a false to a true. 

[Retired-James]

Hi dr_genestealer,

grolschuk is spot on here and you can see more information about this in the Sure Signal Terms and Conditions.

James

[Ianwskinner]

Trying to add a new phone number to my Sure Signal account.

A cant find the manage users option that used to be presant in the Sure Signal page of my account?

Help

[Retired-Kay]

Hi Ianwskinner, 

How strange! Don't worry, we can add the number for you. 

Take a look here for how to get in touch.

Thanks, 

Kay

[pwarner4]

Good morning,

When I try and add users to my suresignal I get the following error, this has been happening for 2 days now - can anyone help? Many thanks! I've tried in IE and Chrome browsers.

Error invoking portlet "VAPGatewayController"

The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy66.getMarkup(Unknown Source)

.
.
.
.

[Ben_H]

Hi pwarner4,

Thanks for posting. Does the message still appear after you clear your cache and cookies then launch a fresh browsing window? If so, I've sent instructions on how to reach my team here so we can take a look for you.

Cheers, Ben