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Jenny
We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.
You need an online account so you can register and manage your Sure Signal.
You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.
We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.
Business customers:
If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.
Consumer customers:
You’ll receive a text or email to confirm that the Sure Signal is fully registered.
Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.
Check for planned maintenance:
Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.
Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.
Pending active:
If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.
All other issues:
If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:
- Exact error message
- Step by step instructions for how to recreate the issue
- Operating system
- Browser and browser version
Thanks,
Jenny
Hi RipeNow,
Looking at the serial number there are two issues.
- You are having trouble adding a number.
- The Sure signal isn’t connecting to our server or working.
We need to get the second issue sorted first before looking at adding the other number for you.
So we can do this, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
James
Hi cjcharles,
Thanks for posting and supplying the error details. Is the Sure Signal still performing for existing numbers? Also have you seen this message for a few days now or is this the first time it's happened?
Let me know your Sure Signal serial number and I'll check our systems to see if there are any errors showing. 
Cheers, Ben
Hi there cjcharles,
Thanks for posting.
On checking the history, you've been trying to add a number ending 9985.
I've checked the number and it's not found on our network.
Can you tell me if the number is using a Vodafone SIM card or not as none-Vodafone numbers won't work on the Sure Signal.
Cheers,
LeeH
