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Solution

Unable to register, add or remove users

Retired-George
Moderator (Retired)
Moderator (Retired)

‎06-10-2010 03:23 PM - last edited on ‎14-07-2014 04:59 PM by Moderator (Retired)

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

 

You need an online account so you can register and manage your Sure Signal.

 

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

 

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.


Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.


Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.


Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.


Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

 

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.


Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.


All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

 

  • Exact error message
  • Step by step instructions for how to recreate the issue
  • Operating system
  • Browser and browser version

Thanks, 

Jenny

0 Thanks
848 REPLIES 848

tom_and_steph
1: Seeker
In response to Retired-Andy

‎09-06-2014 10:14 PM

I am unable to add a user to my Sure Signal. The serial number is 40133651881. The user was active and able to use the phone with no problems for months but has suddenly vanished from my list of registered users (I have no accessed this or made any changes recently). When I try to re-add the user I get the following errors:

  • Sorry. You can only add users who have a Vodafone mobile phone number. This will start with 07, and have 11 digits.
  • You're already added this person to your Sure Signal. If you'd like to add someone else, please choose another person.

This user is a vodafone customer (it is my own second vodafone account) and the number has been entered correcrly. Could you please advise how to fix this? Thank you

0 Thanks

Sukhi
Moderator (Retired)
Moderator (Retired)
In response to tom_and_steph

‎10-06-2014 01:19 PM

Hi tom_and_steph,

 

Get in touch here so that we can see why this is happening.

 

Thanks,

 

Sukhi

0 Thanks

richardski
4: Newbie
In response to Retired-Matt_B

‎27-05-2014 08:18 PM

Hi Matt,

 

Many thanks for your reply.

 

I did try to respond as per your instructions but the e-mail failed with:

 

https://help.vodafone.co.uk/web/custom/holdingpages/holdingpage.html

 

Sorry, we're making a few tweaks. We'll be back soon.

We’re working hard to get it all done and dusted

 

Fortunately I did make a copy of the content before your systems failed so will resend once its back up and running as it is still down.

 

Richard

0 Thanks

richardski
4: Newbie
In response to Retired-Matt_B

‎28-05-2014 08:24 AM

Hi Matt,

 

Vodafone's internal mail system eventually came back to life but created three entries as detailed below:

 

Re: WRT165 [#7019134] Tue 27/05/2014 23:44
Re: WRT165 [#7019137] Tue 27/05/2014 23:45
Re: WRT165 [#7019138] Tue 27/05/2014 23:45

 

Hopefully you can tie all these into one.

 

I did leave out a serial  number on one of my VSS - Trebrough Lodge - 21221752724  and missed off three as below:

 

WD IT Unit  21221751833   

WD IT Ben  21221753268   

WD IT Tim   21221753789   

 

Thanks.

 

Richard

 

 

 

0 Thanks

7ony
4: Newbie

‎18-07-2014 03:39 PM

After regisering my unit over a week ago, still no one was able to connect.

 

So I de-regered and re-registerd the unit and now I cannot add anyone. I get the following message:

 

Screen Shot.png

 

It has been like this all day... So frustrating!

0 Thanks

Retired-Kay
Moderator (Retired)
Moderator (Retired)
In response to 7ony

‎20-07-2014 06:07 PM

Hi 7ony, 

 

Please email us and we'll get this sorted for you. 

Take a look here for how to get in touch.

 

Thanks, 

 

Kay

 

0 Thanks

7ony
4: Newbie
In response to Retired-Kay

‎21-07-2014 09:04 AM

Sent you an email, as requested.

 

This morning, this is the error I'm receiving now:

  

Error invoking portlet "VAPGatewayController"


The source of this error is:
com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is:
 javax.servlet.ServletException.; nested exception is:
 com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is:
 javax.servlet.ServletException
 at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
 at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
 at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
 at $Proxy66.getMarkup(Unknown Source)
 at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)
 at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)
 at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
 at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
 at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)
 at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)
 at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)
 at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)
 at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304)
 at com.bea.netuix.nf.UIControl.render(UIControl.java:597)
 at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:434)
 at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:147)
 at com.bea.netuix.servlets.jsp.taglib.RenderChild.doStartTag(RenderChild.java:62)
 at jsp_servlet._framework._skeletons._vodafonedefault.__flowlayout._jspService(__flowlayout.java:128)
 at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
 at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
 at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
 at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
 at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
 at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:533)
 at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:459)
 at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:124)
 at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:81)
 at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:62)
 at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:482)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)
 at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304)
 at com.bea.netuix.nf.UIControl.render(UIControl.java:597)
 at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:434)
 at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:147)
 at jsp_servlet._framework._skeletons._vodafonedefault.__template5col_01._jspService(__template5col_01.java:147)
 at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
 at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
 at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
 at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
 at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
 at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:533)
 at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:459)
 at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:124)
 at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:81)
 at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:62)
 at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:482)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
 at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
 at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:186)
 at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140)
 at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:419)
 at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:305)
 at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
 at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
 at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
 at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
 at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at com.cj.trim.trimFilter.doFilter(trimFilter.java:86)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at com.vodafone.couk.micrositeintegration.filter.MicrositeIntegrationFilter.doFilter(MicrositeIntegrationFilter.java:185)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at com.vodafone.couk.filters.UnAuthenticatedPagesFilter.doFilter(UnAuthenticatedPagesFilter.java:147)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at com.vodafone.couk.filters.PartialHoldingPagesFilter.doFilter(PartialHoldingPagesFilter.java:61)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at com.vodafone.couk.filters.RedirectionFilter.doFilter(RedirectionFilter.java:292)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at com.vodafone.couk.filters.RedirectsFilter.doFilter(RedirectsFilter.java:192)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:531)
 at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:266)
 at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.longToSEOURL(LongToSeoURLServlet.java:451)
 at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doPost(LongToSeoURLServlet.java:139)
 at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doGet(LongToSeoURLServlet.java:108)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
 at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
 at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
 at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
 at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3251)
 at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
 at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
 at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010)
 at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916)
 at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)
 at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
 at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)

0 Thanks

tobymm
2: Seeker
2: Seeker

‎21-07-2014 10:48 AM

Hi,

 

I bought a Sure Signal unit this weekend, i have successfully registered it but i cant seem to add any users, i get the below error message.  i have obviously made sure that i enter the detailed correctly as instructed.

 

Sorry we are not able to process your request because of following errors in your form.

  • Sorry. You can only add users who have a Vodafone mobile phone number. This will start with 07, and have 11 digits.
  • You're already added this person to your Sure Signal. If you'd like to add someone else, please choose another person.

 

Please can you advise what is wrong?

0 Thanks

tobymm
2: Seeker
2: Seeker
In response to tobymm

‎21-07-2014 01:16 PM

How can the only way to raise an issue with Sure Signal be via this forum?! When trying to call your support centre they is no option for Sure Signal so your "contact us" section is useless.

 

I need some advice / this issue resolved asap - the message i get is

 

 

Error invoking portlet "VAPGatewayController"

The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy66.getMarkup(Unknown Source)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
	at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304)
	at com.bea.netuix.nf.UIControl.render(UIControl.java:597)
	at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:434)
	at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:147)
	at jsp_servlet._framework._skeletons._vodafonedefault.__template5col_01._jspService(__template5col_01.java:145)
	at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:533)
	at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:459)
	at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:124)
	at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:81)
	at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:62)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:482)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
	at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:186)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140)
	at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:419)
	at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:305)
	at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.cj.trim.trimFilter.doFilter(trimFilter.java:86)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.micrositeintegration.filter.MicrositeIntegrationFilter.doFilter(MicrositeIntegrationFilter.java:185)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.UnAuthenticatedPagesFilter.doFilter(UnAuthenticatedPagesFilter.java:147)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.PartialHoldingPagesFilter.doFilter(PartialHoldingPagesFilter.java:61)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.RedirectionFilter.doFilter(RedirectionFilter.java:292)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.RedirectsFilter.doFilter(RedirectsFilter.java:192)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:531)
	at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:266)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.longToSEOURL(LongToSeoURLServlet.java:451)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doPost(LongToSeoURLServlet.java:139)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doGet(LongToSeoURLServlet.java:108)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3251)
	at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
	at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
	at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010)
	at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916)
	at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)
	at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
	at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)
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Retired-Matt_B
Moderator (Retired)
Moderator (Retired)
In response to tobymm

‎22-07-2014 12:30 PM

Hi 7ony and tobym.

 

7ony - I can see that we've responded to your email now. Please follow the instructions found in it.

 

tobymm -  So that we can look into this further, take a look here for how to get in touch.

 

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

 

Thanks,

Matt B

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