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Jenny
We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.
You need an online account so you can register and manage your Sure Signal.
You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.
We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.
Business customers:
If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.
Consumer customers:
You’ll receive a text or email to confirm that the Sure Signal is fully registered.
Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.
Check for planned maintenance:
Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.
Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.
Pending active:
If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.
All other issues:
If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:
- Exact error message
- Step by step instructions for how to recreate the issue
- Operating system
- Browser and browser version
Thanks,
Jenny
Hi Michael_WP7
I'm sorry to see you're still having issues with this. 
We can look into this, and escalate if necessary, for you. We will need to access your account details firstly, so if you can use the same contact information as posted earlier:
Please copy the template below, and paste it into our Contact Us form
Please use the subject line "EFT135 Sure Signal Pending Active" and fill out all questions as completely as possible.
– Your mobile number or account number:
– Your alternative contact number:
– Full Name:
– The second and fourth digit of your security code:
– Address including post code:
– Date of Birth:
- Mobile Number(s) Affected
- Sure Signal Serial Number
- Status of Lights on Sure Signal (Please specify if light is solid of flashing in Description)
Once we have have received this, we will be able to assist further.
Regards
Trev
eForum Team
Hi KMRT- Paul
I'm disappointed to hear that you have had this
happen; as you're a member of the mountain rescue service I can understand
the imperative to have a working service.
I've tried to search for your registered email address to track down these
emails. However I am unable to find anything from your registered eForum
address, did you use a different email? This might explain why you haven’t had
a reply or why I cannot find your emails.
To be able to help further, I've sent you an email that will route back to our channel.
If you can reply back with the details we need I will look into it for you.
Thanks
BenJ
eForum Team
