Unable to register, add or remove users

[Retired-George]

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

You need an online account so you can register and manage your Sure Signal.

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.

Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.

Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.

Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.

Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.

Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.

All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

• Exact error message
• Step by step instructions for how to recreate the issue
• Operating system
• Browser and browser version

Thanks, 

Jenny

[SeanJ]

Hi Guys,

Another update. My wifes phone and my daughters phone are working, but my mobile is not.  I can only assume that when I tried to de-register the sure signal, I just removed my own phone from it.  I can still not register the sure signal because the serial number is allready in use, and so I dont have access to add my own number back into the system.  Really frustrating!  I think all it needs is for someone to de register my sure signal so I can start over again.  The problem may have started because I originally registered it with an another mobile number.  Not sure if this was my daughters or one no longer in use.

I'm sure someone can fix this for me.  

Sean.

[Retired-James]

Hi SeanJ,

i can see that you have requested the seriel number to be de registered on your other thread here, Don't worry we will be in touch soon.

James

eForum Team

[SeanJ]

Thanks for replying James. I spoke to Vodafone today, and the guy was really helpfull, although not a sure signal specialist. He has tried to add my phone back into the system, just to get it working. The web page sure signal part can be fixed at a later date, so long as all 3 of our phones start working again. will keep you posted if mine starts to work.
Sean.

[SeanJ]

Still no signal on my own phone. Other two are working fine. I'm sure the only option is to de register the sure signal and start again. Hope you can help.
Sean.

[SeanJ]

Still no signal on my phone. Still unable to register sure signal and start again. Please Help
Sean.

[Retired-Lee]

Hi SeanJ,

Thanks for your continued updates on the state of play with your Sure Signal.

I've checked and the unit is active, as indicated by yourself.

From your posts, I gather that it's just your number that isn't working?

If this is the case, then you'll need to remove your own number, assign one of the other users ownership of the unit, then add your number again and finally assign ownership back to your number.

What handset do you own?

Can you give the above suggestion a go and let me know how you get on?

Cheers,

Lee

eForum Team

[SeanJ]

Hi Lee,
Thanks for reply. I have sorted the problem and got all phones working again. The main problem was caused by the sure signal set up web page becoming corrupt and unusable, and because I registered it oringinally with an old number that is no longer in use, giving me no access to edit things or add numbers. I spoke to the telephone support guy and after unsuccesfully trying to add my number back in, he agreed de registering the sure signal was the only option. After waiting about 30 minutes I registered it in my new mobile number, then more or less straight away my wife and daughters phone started to work. I was a little worried mine still had no signal. So I waited until the next day, and finally my phone got a signal again. At last problem solved and all working again.
Sean.
P.S All 3 phones are Nokia 5230.

[gwyn]

Add more users keeps telling me I've already added a number but it isn't visible on the list of users

[cblewitt]

For two days I have been trying to add users.  In all that time I have only managed to add one user, and keep getting the error below.  I have tried Chrome10.0.648.151, Firefox3.6.15, and IE8 with same result.

Sorry we are not able to process your request because of following errors in your form.

• Sorry - we're unable to process your request right now. It won't take us long to fix this issue. Ple...

Is everyone else seeing the same issue? 

[Hartnetman]

I'm having the same problem as cblewittI, unable to add users. It makes no difference which browser I use (have tried Internet Explorer, Firefox,Chrome) or my location (home or office). Temporary and cache files have been flushed.

I will say that Vodafone support have been completely and utterly useles, words cannot adequately express my frustration and annoyance with their patronising manner. I've been told that a) there's no Sure Signal registered for the account (there is and 3 phones are registered) b) the Sure Signal box is either not powered on or conencted to the network (it is and the online status in Vodafone's own web page show it is and c) try again in ten minutes even though I've reported this issue muliple times and being trying for over a week.

I've sent 3 messages through the Support Contact Us link on this very web page but no one in Vodafone has had the courtesy or manners to reply to a busines client, not a single message or phone call.

What an irony, a so called communciations company that doesn't or won't communicate with its customers.

I tried to raise a complaint but apparently these are dealt with by first line support, so the very department that I want to complain about will deal with my complaint.

Its like dealing with a black hole, everything is sucked in but nothing is allowed out.