Unable to register, add or remove users

[Retired-George]

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

You need an online account so you can register and manage your Sure Signal.

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.

Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.

Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.

Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.

Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.

Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.

All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

• Exact error message
• Step by step instructions for how to recreate the issue
• Operating system
• Browser and browser version

Thanks, 

Jenny

[lesterp9]

Hi,

I have the same problem as shiver373. What's been done about it?

Rgds

Lesterp

[bunter12345]

vodafone support for this product is nothing short of a disgrace.  every time we phone with a query regarding a sure signal, it is pot luck as to whether you get anyone remotely useful.  I've had a sure signal that says pending active for the last 3 weeks, i've spoken to about 50 different people regarding it, phoned numerous times, emailed contacts, been promised call backs and other actions, none of which have materialised.

Complete waste of time, money and energy.

[Retired-BenJ]

Hi Lesterp9

Welcome to the eForum

I had to raise an internal case for shiver373 to resolve this issue.

I've sent you an email so I can do the same for you

Thanks
BenJ
eForum Team 

[lesterp9]

Sorry BenJ, didn't get it. Access to 360.com can sometimes fail depending sender's ISP - now there's another question :smileyhappy:

[Retired-Martin]

Hi lesterp9

I have just sent another email to you, this does come from a central email system so you should get this shortly.

Thanks

Martin

eForum Team

[Red1958]

Hi George

If you are a business customer, you will be unable to register your Sure Signal via My Account. You must visit Sure Signal for Business and fill out our registration form there. Your Sure Signal will then be registered with your Company Name as the owner, and your mobile number as the Admin, so that you can make changes. This registration process should take no longer than 24 hours.

This is me but no matter how much I search the business Suresignal site I cant find the form you mention, I only seem to get the usual register screen...

Where is it please?

Red

[Red1958]

Nudge - can somone tell me where the form is????

[Retired-BenJ]

 Hi Red1958

I've just sent you an email so I can do this for you. I've had a look and business users actually call in to get this done via their tech team.

I have access to the system though so I can do this for you and save some time on the phone.

Thanks
BenJ
eForum Team 

[toothpick134]

Hi,

I have been unable to add a user to my Sure Signal for a while now (ever since I changed from PAYG to contract). The Sure Signal works fine for my phone, but will not allow me to add my wife's.

I just get an error page, starting with "Error invoking portlet "VAPGatewayController"

Any help would be appreciated,

[Retired-Lee]

Hey toothpick134,

Could you possibly let me know your Sure Signal serial number please?

Cheers,

Lee

eForum Team