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Jenny
We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.
You need an online account so you can register and manage your Sure Signal.
You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.
We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.
Business customers:
If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.
Consumer customers:
You’ll receive a text or email to confirm that the Sure Signal is fully registered.
Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.
Check for planned maintenance:
Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.
Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.
Pending active:
If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.
All other issues:
If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:
- Exact error message
- Step by step instructions for how to recreate the issue
- Operating system
- Browser and browser version
Thanks,
Jenny
Hi toothpick134.
I've taken a look at your device, and can see that there are some error been created when you attempt to add an extra number. It is a Vodafone number you are trying to add I presume?
To get this quickly resolved I think it best to take a look at your account, so I've sent an email to your eForum registered email address, and if you can kindly complete and return this, I'll be in touch to assist further.
Regards
Trev
eForum Team
Hi toothpick134.
That's great news. 
If you do get any further issues, please just complete and return the email as this will give us more information to work with.
Regards
Trev
eForum Team
Hi crosbie,
Many thanks for letting me know about this exception.
I have to say, when I've added more than one number to my friend's Sure Signal in the past there's been no problem so it could be an error pertaining to your MyAccount registration, rather than it being the whole system at fault.
Is the number you're trying to add a number on Vodafone?
Is the number being added in international format, for example 447123123456?
Have all the fields been filled in for the names of the user of that number?
Are you able to add alternative numbers or is the same exception present on all attempts?
If you can get back to me with those answers then I'll be able to get this fixed for you.
Cheers,
Lee
eForum Team
Hi Davehig.
Welcome to the Vodafone eForum.:)
I can understand what you are trying to do here, but I can’t understand why you wish to do this????
The VSS (Vodafone Sure Signal) would need to be connected to a High Speed broadband connection to work, so I’m unsure why you’d want to connect a Mobile Broadband dongle if you already have a fixed high speed connection available?
This aside it should attach and work. It’s possible the SIM is dormant, but I’d need to look at the specific number on the network to see this, so I have sent you an email to allow me to get some further information from you. If you can kindly complete and return this, I will be happy to assist further in this matter.
Regards
Trev
eForum Team
Hi RUFFORD,
I must admit that this is a strange one however so we can look into this for you please can you confirm the following;
Are the additional users that you are trying to add direct Vodafone numbers? (not numbers from ASDA etc)
Also, please can you post your Sure Signal serial number so that we can check for any failures in the registrations of the numbers.
Once we have this we will be able to follow this up for you.
James
eForum Team
