Unable to register, add or remove users

[Retired-George]

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

You need an online account so you can register and manage your Sure Signal.

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.

Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.

Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.

Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.

Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.

Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.

All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

• Exact error message
• Step by step instructions for how to recreate the issue
• Operating system
• Browser and browser version

Thanks, 

Jenny

[brianharr]

hi

i have now registered sure signal ok but cant get 3rd light to come on - phone not connecting to sure signal

i cant add my phone no to dash as saysits already on - but i cant see it - is that correct ?

many thanks for help so far

brian

[woodav]

hi i keep trying to add a number to sure signal and i get this message

Sorry we are having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this messageplease contact us through help centre

please help, many thanks

[MapleCottage]

Have got a new SureSignal but unable to rregister it - keeps complaining about form errors but there are none that I can see.  Serial number is 21221765817.  I have a Vodafone pay monthly account and am registered with MyAccount.

Message is:

Sorry we are not able to process your request because of following errors in your form.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes.

Have tried several times with no success.

Please advise

Steve Rayment

[beezo17]

I have had to change my account login details after an error on my recent phone upgrade and now find that even though my mobile number is logged against the Sure Signal unit I didn't have admin rights to it to maintain it. When I have tried to re register the Sure Signal it says it's already registered to another user so I need to get it deregistered or unblocked. Can anyone help? The serial number is 21222169555.

[Retired-James]

Brianharr,

As you are the registered owner of the device your number will automatically be registered to the device when you activate it through you’re my account.

Brianharr, woodav,

If you are having issues adding other numbers to the Sure Signal then it we will need to check that the numbers are actual Vodafone UK numbers and not numbers from a 3^rd party running on the Vodafone UK network.

Can you confirm that it is definitely a Vodafone UK SIM in the phone and not a 3^rd party such as Asda?

Mapplecottage,

We have taken a look at the serial number that you have provided and can see that it is currently showing as suspended.

Can I ask when you received the Sure Signal and was this purchased through Vodafone directly?

If you can let me know the above I will be able to help you further.

Beezo17,

We have unregistered your Sure signal from the old account, please can you leave this for 24 hours and register again using the new My Account login and let us know how you get on.

James

eForum Team

[woodav]

yes the number was ported over from another provider last week, would it be because of this why that message is appearing????  the number has been changed on my account, if thats any help.

thanks

[MapleCottage]

Quote:

" Mapplecottage,

We have taken a look at the serial number that you have provided and can see that it is currently showing as suspended.

Can I ask when you received the Sure Signal and was this purchased through Vodafone directly?

If you can let me know the above I will be able to help you further."

Sure Signal device was provided by my daughter who works for Vodafone - if you need her employee details to confirm, she is happy to provide them.  I received it about 3 weeks ago.

[timsnell2011]

Hi, Iv bought a sure signal box today, as i live in the ###### end of the world, and iv tried registering it, its telling me the Serial number is already in use? how is this posable and is it reversable? 

Thanks in advance 

Tim Snell 

[Retired-Lee]

Good morning all,,

@ woodav - I've just sent you an email so we can take a look into your number and why it's not connecting to the VSS. While you wait for a reply, could you confirm your handset is 3G enabled?

@ timsnell2011 - Can you confirm where you bought the VSS from? If you purchased from a 3rd party then I'm afraid you'll need to contact them to ask them to to deregister the unit.

@ MapleCottage - You'll need to get your daughter to contact staff accounts to replace the unit. This is something we're unable to help with.

Cheers all,

Lee

eForum Team

[woodav]

hi lee, please could you send me the email again, my wive has deleted it by mistake, also the phone is not 3g enabled, as we live in a place were we can't get 3g.

thanks