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Unable to register, add or remove users

Moderator (Retired)

Hi a904lea and welcome to the eForum

 

I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.

 

So that we can look into this for you can you provide me with the Sure Signal serial number?

 

Thanks

 

Wayne

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4: Newbie

I have sent PM regarding same issue. Serial number is 40120526799.

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Moderator (Retired)

Hi a904lea

 

Thanks for coming back to me here and for providing the serial number.

 

I’ve just had a look into this and can confirm the number you are trying to add is not a Vodafone number. This will be why it’s failing.

 

Please let me know if you need anything else and we’ll be happy to help you further.

 

Thanks

 

Wayne

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4: Newbie

That makes sense. The number is being ported to Vodafone on Monday, but I thought I would get ahead of the curve and have the number set up on my Sure Signal beforehand. It would have been helpful if the online system gave a more helpful response - crashing with an explosion of code on screen is not very elegant!

 

I'll add the number on Monday after it's been transferred. Will I be able to do this as soon as the transfer has taken place or will there be a delay while internal systems update?

 

ANDREW 

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Moderator (Retired)

Hi a904lea

 

Thank you for your post.:smileyhappy:

 

As soon as the number is ported across to Vodafone this will also be updated on your account and you will be able to add this to your Sure Signal device.

 

Please let us know how you get on.

 

Many Thanks

 

DaveCD

eForum Team

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4: Newbie

Number was ported to Vodafone successfully 24 hours ago but I am still unable to add it as a user to my Sure Signal. Mostly I am getting this error message after confirming the addition, "Sorry we are not able to process your request because of following errors in your form. Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre."

 

One time it appeared to have added, but when I logged out of My Account the phone clearly wasn't working with Sure Signal as it had zero signal. When I logged back into My Account, the new user had disappeared! One one occasion I had the 'code explosion' on screen the same as when I was trying to add the user before the number was ported to Vodafone, but mostly I am getting the 'technical problem' error message. I have tried adding the number with the leading zero in place and replacing it with 44, but both fail.

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4: Newbie

Sure Signal working fine with main handset. Ported wife's number from Orange to Vodafone 48 hours ago but I am still unable to add it as a user to my Sure Signal. Mostly I am getting this error message after confirming the addition, "Sorry we are not able to process your request because of following errors in your form. Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre."

One one occasion I had the 'code explosion' on screen the same as when I was trying to add the user before the number was ported to Vodafone, but mostly I am getting the 'technical problem' error message. I have tried adding the number with the leading zero in place and replacing it with 44, but both fail.

I am getting grief because at least there was some signal, albeit poor, on Orange, but now she has none at all on Vodafone!

Sure Signal serial number is 40120526799.

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4: Newbie

I am getting this on screen now when I try to add the new user

 

Error invoking portlet "VAPGatewayController"

The source of this error is:
com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is:
javax.servlet.ServletException.; nested exception is:
com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is:
javax.servlet.ServletException
at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
at $Proxy68.getMarkup(Unknown Source)
at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)
at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)
at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)
at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)
at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)
at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)
at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304)
at com.bea.netuix.nf.UIControl.render(UIControl.java:597)
at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:434)
at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:147)
at jsp_servlet._framework._skeletons._vodafonedefault.__template5col_01._jspService(__template5col_01.java:145)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:394)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:309)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:533)
at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:459)
at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:124)
at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:81)
at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:62)
at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:482)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:186)
at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140)
at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:419)
at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:305)
at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.cj.trim.trimFilter.doFilter(trimFilter.java:86)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.vodafone.couk.micrositeintegration.filter.MicrositeIntegrationFilter.doFilter(MicrositeIntegrationFilter.java:185)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.vodafone.couk.filters.UnAuthenticatedPagesFilter.doFilter(UnAuthenticatedPagesFilter.java:147)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.vodafone.couk.filters.PartialHoldingPagesFilter.doFilter(PartialHoldingPagesFilter.java:61)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.vodafone.couk.filters.RedirectsFilter.doFilter(RedirectsFilter.java:113)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:531)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:266)
at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.longToSEOURL(LongToSeoURLServlet.java:451)
at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doPost(LongToSeoURLServlet.java:139)
at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doGet(LongToSeoURLServlet.java:108)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3251)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:181) 

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4: Newbie

I've fired off a few PMs in the hope of getting a response. I have tried emailing customer service but haven't had a reply. I phoned customer services but all I got was a bulletin about a known issue with registering new Sure SIgnal boxes read out to me. I was then transferred to another dept. and the line went dead as soon as the call was picked up. I clicked a link to fill in an online form and the page did not exist. I tried phoning an 0845 number for VSS support I found elsewhere in this forum and the number is disconnected.

 

What is the correct route to speak to someone about the technical issue I am having?

 

By the way, I have tried 3 different browsers (Opera, Chrome and IE) on two different PCs and get the same results before anyone suggests it's a browser issue.

 

Yes, I am getting frustrated! 

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Moderator (Retired)

Hi a904lea,

 

Thanks for your posts here and your PM’s.

 

I have taken a look at the registration and tried to add the number for you without any luck.

 

However, there are currently two things that potentially could be an issue;

 

  1. We need to wait a few days for the number to be showing on the database after the port has been completed.
  2. There could be an issue with the Sure Signal registration preventing the number from being added which should be resolved by de-registering and re-registering the Sure Signal

 

James

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4: Newbie

Hi,

 

DaveCD (Tech Team) advised, "As soon as the number is ported across to Vodafone this will also be updated on your account and you will be able to add this to your Sure Signal device." Now you are saying that it's necessary to wait for the number to propagate fully around your network. Which is correct? If waiting is necessary, then how long? It's already been more than 48 hours.

 

All I want to do is add my wife's Vodafone number to my Vodafone Sure Signal. It works fine for me but that is little comfort to my wife who has migrated to Vodafone on my instruction and now has zero signal at home. I am, in her eyes, 100% to blame for this situation and she is making her feelings known!

 

Please, just tell me in simple terms, what needs to be done to rectify the problem in the shortest possible time. She may only be little, but she's fiery when annoyed and I am on the receiving end!

 

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Moderator (Retired)

Hi a904lea,

 

To be honest it is hard to say exactly where the problem lies.

 

As a rule the number should be fine as soon as the port has completed however, I have seen instances in the past where it has taken 3-4 days before the number can be added.

 

I would try to deregister and re register the Sure Signal including your wife’s number when you register again as this will rule out a registration issue.

 

Alternatively if possible I would try to add a different Vodafone number to the Sure Signal as this will identify if it is a number specific issue or an account or Sure Signal dashboard issue.

 

James

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4: Newbie

Hi,

 

I have deleted a different user on my Sure Signal and re-added it successfully, so it would appear that the problem is related to the number recently ported to Vodafone. If I log into My Account for the number I am trying to add (wife's account) the section 'What you've used since your last bill' isn't populated, which may support the theory that all databases have not been updated yet.

 

ANDREW 

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4: Newbie

Still not working this morning :smileysad:

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4: Newbie

Nor this afternoon :smileysad:

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2: Seeker

I'm having exactly the same problem trying to add a recently ported (port went through successfully on 1/5/12)  number to my SureSignal.

The serial number of my SS is 40114285626

 

I shall watch this thread with interest, as it is also my other half who I'm getting it i the neck from as "I was the one who suggested Vodafone and now it doesn't work!"

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4: Newbie
joenitro - welcome to the dog-house
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4: Newbie

Still not working this evening :robotsad:

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2: Seeker

Me neither... just tried it again now, but still no joy.

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Moderator (Retired)

Hi guys,

 

Thanks to you all for your posts.

 

We've been made aware of an issue with  set-up and provisioning that arose around the 1st May. This issue has now been resolved and there is a backlog of provisioning requests that are being worked through.

 

If you're not set up in the next 24 hours then please post in the relevant troubleshooting thread that best matches your symptoms.

 

Thanks,

 

Lee

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