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Jenny
We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.
You need an online account so you can register and manage your Sure Signal.
You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.
We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.
Business customers:
If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.
Consumer customers:
You’ll receive a text or email to confirm that the Sure Signal is fully registered.
Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.
Check for planned maintenance:
Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.
Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.
Pending active:
If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.
All other issues:
If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:
- Exact error message
- Step by step instructions for how to recreate the issue
- Operating system
- Browser and browser version
Thanks,
Jenny
Hi Guys,
Thanks for the updates here.
We did have a few updates over the past couple of weeks which meant that users were unable to register or add new users to the Sure Signal devices.
Can I ask if you are still having this issue today?
If yes, please let me know your serial numbers so we can check the registrations and look at adding these numbers manually for you.
James
If you have any comments regarding how I have handled your query today, please complete our short feedback survey.
Hi langtonstudios,
Thanks for your post here.
Unfortunately we are unable to register this Sure Signal as it is already registered.
Can I ask where you purchased the Sure Signal?
If this was through a 3rd party, I would recommend contacting them for a refund as it is showing as suspended which means that it can’t be de-registered.
@ clipo, unfortunately as your Sure Signal is showing as suspended we are unable to reactivate it, provided you are the registered owner then we can get a replacement issued for you.
So we can do this I have sent you a quick PM, please follow the instructions on the PM and ne of our team will be able to get this verified and arranged for you.
You can find your PM inbox here.
James
