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29-04-2015 02:29 PM
Hi,
I have the following problem - recently I bought a Sony Xperia Z2 phone which is locked to Vodafone UK. Since my country of residence is not United Kingdom, but Bulgaria, I cannot use the phone with the local operator and it needs to be unlocked. I would like to know if there is a way to unlock the phone and if Vodafone can send me a code for it?
29-04-2015 03:01 PM
You should be able to get that done by talking to Live Chat (Contact Us at the bottom of the page). Although Vodafone don't block overseas connections to Live Chat, some people have reported difficulty getting on to it outside the UK. If that happens to you, giveit a couple of minutes, but post back here if it's still not working.
If you've had the phone for more than a year, and are the original purchaser, there shouldn't be a charge for unlocking. If you aren't the original purchaser, you'll have to ask them to request the unlock.