Unusually Poor 3g Signal, No Internet Connectivity

[helpforafriend]

I have a friend who lives in central Nottingham (NG1 1AT) who uses a mobile broadband dongle, usually getting a good 3g signal (Vodafone Coverage Map is covered in red). However, over the past couple of days signal has dropped to poor and is unable to open any internet pages (the reason why I'm writing it, not her!).

From reading posts of similar stories, it sounds like a posibility could be a faulty cell?

Any quick help would be much appreciated - Any more info required let me know!

Thanks in advance

[Retired-Kay]

Good Morning HelpForAFriend!

A warm welcome to the eForum!

I have checked the postcode you provided and the nearest 3G site (9756) to your friend is working correctly. There is another site further away (1686) that isn't accepting any traffic at the moment although I doubt this is the one your friend is connected to.

It may be that your friend has somehow lost connection and we need to get her SIM updated on the network. Can you ask her to take the SIM card out of the modem and put it into a handset? Once the phone has switched on it should update on the network however, as an extra measure please have her connect to the Internet or Vodafone Live!.

You can search for a network in the Vodafone dashboard by going to manage connections but I always frind the procedure above more effective.

Can you let me know how she get's on with this? If it doesn't work I will look into it further for her.

All the best,

Kay
eForum Team

[helpforafriend]

Good Morning HelpForAFriend!

A warm welcome to the eForum!

I have checked the postcode you provided and the nearest 3G site (9756) to your friend is working correctly. There is another site further away (1686) that isn't accepting any traffic at the moment although I doubt this is the one your friend is connected to.

It may be that your friend has somehow lost connection and we need to get her SIM updated on the network. Can you ask her to take the SIM card out of the modem and put it into a handset? Once the phone has switched on it should update on the network however, as an extra measure please have her connect to the Internet or Vodafone Live!.

You can search for a network in the Vodafone dashboard by going to manage connections but I always frind the procedure above more effective.

Can you let me know how she get's on with this? If it doesn't work I will look into it further for her.

All the best,

Kay
eForum Team

Kay,

thanks for your reply, does the mobile phone have to be a vodafone mobile? I have not spoke to my friend as yet but I'm pretty sure they haven't got a vodafone mobile!

The second option of managing connections maybe the best possible solution if not?

Thanks

[helpforafriend]

Update: friend is now getting an RAS 619 error message and still cant connect?

Shes also getting more frustrated!!

[Retired-Wayne]

Hi HelpForAFriend

I completely appreciate how frustrating this must be for her.

Did you manage to ask your friend to try the above steps that Kay has mentioned?

One more thing to to check would be that Credit is available on the account if it is a Pay as you Surf Dongle.

I think in order for your friend to get this resolved it would be best if she could either talk directly to us. (Which I understand might not be possible if she has no internet connection) Or call our 191 teams (From a landline - 08700700191)

Thanks

Wayne

eForum Team

[helpforafriend]

Hi HelpForAFriend

I completely appreciate how frustrating this must be for her.

Did you manage to ask your friend to try the above steps that Kay has mentioned?

One more thing to to check would be that Credit is available on the account if it is a Pay as you Surf Dongle.

I think in order for your friend to get this resolved it would be best if she could either talk directly to us. (Which I understand might not be possible if she has no internet connection) Or call our 191 teams (From a landline - 08700700191)

Thanks

Wayne

eForum Team

Hi Wayne thanks for your reply, I'll get in touch with her regarding credit as I'm not sure if it's pay n surf.

As far as the kays options went, option 1 she doesn't have a vodafone mobile and option 2 she wasnt able to find any other connections

I will recommend she gets in touch direct, although as you say she is quite restricted by not having a net connection!

Thanks