Upgraded to BT Infinity VSS v1 stopped working

[mglong]

I recently upgraded to BT Infinity with their new HomeHub 5 and my original V1 SS is no longer working.  Lights 1,2 and 4 are on as before but my iPhone 5s is definitely not using it.  Also tried my wife's GS4 Mini and a 4s (all registered on the SS) with no joy.  We do get a rubbish 3G signal indoors fro our local mast so my phone is showing 3G but call quality is so poor it's unusable.

Speedtest results:

Ping: 31ms

Download:54.71

Upload: 10.14

External IP

86.155.208.32

Tracert

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 7 ms 7 ms 7 ms 217.32.141.144
3 7 ms 7 ms 7 ms 217.32.141.206
4 11 ms 11 ms 11 ms 212.140.235.66
5 11 ms 11 ms 11 ms 213.120.182.71
6 12 ms 11 ms 12 ms 31.55.164.109
7 12 ms 11 ms 11 ms acc2-10GigE-0-3-0-7.bm.21cn-ipp.bt.net [109.159.248.246]
8 17 ms 17 ms 15 ms core2-te0-15-0-15.ealing.ukcore.bt.net [109.159.248.162]
9 16 ms 16 ms 15 ms peer2-xe10-1-0.telehouse.ukcore.bt.net [109.159.254.116]
10 16 ms 16 ms 16 ms t2c3-xe-2-1-1-0.uk-lon1.eu.bt.net [166.49.211.190]
11 16 ms 17 ms 17 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Serial number is 21224723581.

One last thing, if you can read the private notes on my forum account, please take a look.  Nothing important but might be useful for you to know.

Can you help?  Thanks v much!

Martin

[Retired-Kay]

Hi mglong, 

Everything looks fine with your traceroute. 

I've done a resync for you, please follow the steps below to do a reset:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Thanks, 

Kay

[mglong]

Sorry about the delay in replying here but I've tried this and it doesn't seem to have made a difference.  I still see three of the four lights on all the time and every time I make a call with my iPhone 5s, the SureSignal does not show the light to indicate a call is in progress.  The call quality is also poor and will drop at some point in the first 30-40 seconds.

I'm not sure what else to try.  Do you have any suggestions?

[Retired-Simon]

Hi mglong

Thanks for the update.

If all of the normal lights are showing and your phone doesn’t connect, its usually caused by a SIM change or not having a 3G phone.

Just to rule it out, have you changed your SIM cards in your phones recently at a similar time to upgrading to the Home Hub?

Another option is to test the Sure Signal on another connection.

There’s nothing here to suggest that the Sure Signal and the Home Hub aren’t working as they should be.

Thanks

Simon