Using PAYG dongle... can I remove age restriction with my current Vodafone account?

[ALKE444]

Hi folks,

New user to Vodafone mobile dongles here. Having recently bought one and having set it up, I can see that I am age restricted on it. I was just wondering if it is possible to remove this without visiting a shop? Visiting a shop can be done but I am some distance away from one so it is more convenient if I can do it by another method.

I currently have an account with Vodafone for my PAYG phone, which is age verified as I top up using a debit card. Is it possible to add in the dongle SIM ID into this account so it is verified?

Thanks,

Ally

[mattpc42]

I removed my age restriction through live chat on the support pages, rather than going to the store as mine was miles away

[ALKE444]

Thanks, I am going to try that now. 

I managed to get the age restriction lifted - seemingly by reinstalling the app - then a couple hours later it is back on. This is getting ridiculous...

[Retired-Ian_]

Hi ALKE444,

If you're still having an issue with this, please get in touch using the link Sarah gave you.

Thanks,

Ian

[ALKE444]

Hi Ian,

Thanks for your input.

Yes, I am still having problems and I have just sent contacted yourselves again as per Sarah's request.

I might be getting this wrong, but i think the issue may actually be related to using the dongle when I am connected to the internet at the same time on my ISP (Virgin Media). I am in shared accomdation and there is an age restriction on the Virgin broadband connection and I think it might be a case of the age restriction on the dongle being reactivated when I hit an age restricted site on the broadband at the same time I have the dongle plugged in and connected. I cant see how this would be the case though?

Either way, is it possible to get the bar lifted in my account in a manner that will allow me to lift it myself via my online account should it be the bar be activated again for whatever reason?

Regards,

Ally

[Ben_H]

Hi Ally,

If you've had the bar lifted once before, you can remove it again in future via My Vodafone. Just go into 'Manage my settings' to find the Content Control option.

Cheers, 

Ben