V2 SS won't connect

[stevehunt100]

SS s/no 40110908536 is registered with my account now but won't connect.  Red light steady but two white lights just keep flashing.  I have reset SS and waited over 24 hours but no change.  My firewall has all the necessary ports open and addresses allowed.

Tracert:

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms  192.168.0.100  

2     *        *        *     Request timed out.  

3    72 ms    82 ms    62 ms  ip-89-200-132-110.ov.easynet.net [89.200.132.110 ]  

4    98 ms    61 ms    94 ms  te0-6-0-2.er10.thlon.ov.easynet.net [89.200.134. 213]  

5    69 ms    77 ms    82 ms  195.50.122.113  

6   107 ms    89 ms    98 ms  195.50.122.66  

7   107 ms     *      107 ms  85.205.116.14  

8     *        *        *     Request timed out.  

9     *        *        *     Request timed out.  

10     *        *        *     Request timed out.  

11     *        *        *     Request timed out.  

12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

C:\Windows\system32>

[stevehunt100]

Same question again...:-

SS version 2 s/no 40110908544 won't even reset.  All I get is red power light.  When turning on power, the 3 lights flash briefly and then just the red power light stays on.  I've tried holding the rest button down for at least a minute but nothing flashes.  Is it dead?

[stevehunt100]

The sure signal is rubbish.  I don't ever remember having come across something so badly designed and supported.  I'm technical director or a software/product development company.  I'd have shot the team that were responsible.  I've got one SS that appeares to be dead and I've had NO help at all in diagnosing or fixing this.  I've got another SS that keeps flashing but won't connect.  See my other posts.  I've had problems for months with these devices and have had to employ systems architects and internet security gurus to get them through my firewall.  IT SHOULDN'T BE THIS DIFFICULT.

My two SSs still don't work.  Where is the support?  Where are the answers?  All I've been told is that they shouldn't behave like this and to wait.  How long for?

[g4jnw]

I think you will find loads of people agreeing with you, I have posted 2 threads, one has been ignored and the other one a copy and paste answer, then a proper answer but did not solve the issue, sent an email only to be told not our department and to ring on a mobile number, dooooh I can't get a signal or ring an expensive number.

Still no joy and then what makes me laugh, I get an email;

Congratulations, g4jnw!
As the result of your contributions to the community, you have earned a new rank. Your new rank is Established Poster.
We appreciate your efforts and hope you will continue to be an active member of the community.
Thanks!
The Vodafone eForum Team

I dont want to be an Established Poster, 1 post should be enough to sort the problem out!!!!!!