Please Help.......Red Light on but Internet Light keeps flashing???

[matt060580]

Hi - please can you look at my serial number  40131568053 and see the above query?

Have gone through troubleshooting and still an issue.

Thanks

Matt

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[matt060580]

Your speed test results from here. Ping 35ms / Down 5.11mbps /  Up 0.66mbps

Your ping test results from here. Ping 48ms / Jitter 14ms

Your external IP address from here. 94.10.183.53

The results of a traceroute.

  1   333 ms     5 ms     2 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    69 ms    76 ms    72 ms  ip-89-200-131-252.ov.easynet.net [89.200.131.252
]
  4    35 ms    29 ms    32 ms  ip-84-38-37-94.easynet.co.uk [84.38.37.94]
  5    28 ms    31 ms    29 ms  195.50.122.113
  6    45 ms    43 ms    43 ms  195.50.122.66
  7    79 ms    80 ms    85 ms  85.205.116.10
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Your Sure Signal serial number: 40131568053

Thanks

Matt

[matt060580]

Hi,

Please can you re-sync my unit - serial number 40131568053 - not connecting anthe internet light keeps flashing. Have turned off router and internet is working fine.

Last time a sync was done this made my unit work.

Thanks

Matt Henwood

[matt060580]

Any help out there???

[Retired-Kay]

Hi matt060580, 

I've done a resync for you, please do a reset to complete the process;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Thanks, 

Kay

[matt060580]

Spoiler

Have done this and unit still not connecting? Have raised this issue through another forum message today and posted all details as requested.

Thanks

Matt

[matt060580]

Any further help??

Seems the re-sync didnt work??

What is the next step??

Thanks

Matt

[Retired-Dave]

Hi matt060580,

Can you give the traceroute another go for me?

Each step needs to come in at below 200ms, but that first one jumped from much too high to really low. It's possible that there's an issue linked to that which keeps causing any connection to drop.

Dave

[matt060580]

Dave,

Have done a rerquested. Please can you confirm when my SS last connected to your servers because it hasnt been off for this long before???

  1     1 ms    18 ms     1 ms  SkyRouter.Home [192.168.0.1]   2     *        *        *     Request timed out.   3    38 ms    37 ms    30 ms  ip-89-200-131-252.ov.easynet.net [89 ]   4    29 ms    30 ms    31 ms  te0-1-0-7.er10.thlon.ov.easynet.net 129]   5    28 ms    29 ms     *     195.50.122.113   6    44 ms    54 ms    53 ms  195.50.122.66   7    44 ms    42 ms   113 ms  85.205.116.10   8     *        *        *     Request timed out.   9     *        *        *     Request timed out.  10     *        *        *     Request timed out.  11     *        *        *     Request timed out.  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

Thanks

Matt