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Solution

V2 Sure Signal Not Working

ossiejnr
2: Seeker
2: Seeker

Hi,

My v2 suresignal has stopped working today....two of the lights are one and white but the third isn't.  

 

The suresignal has a local IP and can be pinged. 

I have run a traceroute to 212.183.133.177 but it times out - detail below.

 

The help (https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-not-transmitting-a-3G-signal/m-p/23... says to contact Live Help but that doesn't appear to be working.

 

Any ideas?

 

Thanks

 

Chris

 

cmills$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  btrouter (192.168.128.4)  2.692 ms  2.886 ms  2.462 ms

2  217.47.72.58 (217.47.72.58)  26.297 ms  35.143 ms  25.910 ms

3  217.47.206.161 (217.47.206.161)  26.275 ms  24.355 ms  25.068 ms

4  213.1.69.42 (213.1.69.42)  33.356 ms  31.612 ms  32.924 ms

5  213.120.180.171 (213.120.180.171)  35.555 ms  36.434 ms  35.289 ms

6  213.120.179.83 (213.120.179.83)  36.738 ms  37.945 ms  35.305 ms

7  acc2-xe-7-3-0.sf.21cn-ipp.bt.net (109.159.251.235)  31.731 ms

    acc2-xe-5-0-2.sf.21cn-ipp.bt.net (109.159.251.239)  34.911 ms

    acc2-xe-0-0-2.sf.21cn-ipp.bt.net (109.159.251.205)  32.527 ms

8  core1-te0-13-0-2.ilford.ukcore.bt.net (109.159.251.137)  37.766 ms

    core2-te-0-4-0-16.ealing.ukcore.bt.net (109.159.251.59)  43.319 ms

    acc1-10gige-5-2-1.sf.21cn-ipp.bt.net (109.159.251.187)  45.739 ms

9  core1-pos9-2.bletchley.ukcore.bt.net (194.72.31.153)  44.044 ms

    peer1-xe3-1-1.telehouse.ukcore.bt.net (109.159.254.217)  42.657 ms  40.287 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  44.622 ms  42.352 ms  40.231 ms

11  85.205.0.86 (85.205.0.86)  43.132 ms  40.455 ms  39.275 ms

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20 REPLIES 20

Rahim
Moderator (Retired)
Moderator (Retired)

@scant0911 We can see that the Sure Signal has sucessfully registered and is showing active from our end.

Apologies for any inconvenience with regards to the delay when registering.

We hope this update helps.