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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73852 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203970 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure signal 3

I accepted a sure signal box to stay with Vodafone as the signal is so poor in my house.The box rarely works, and I'm not prepared to spend a hour on the phone ( which of course doesn't have a signal indoors!) trying it get it back on-line each time ...

mikehux by 2: Seeker
  • 12675 Views
  • 15 replies
  • 0 thanks

Sure Signal problem

HI, JUST BOUGHT A SURE SIGNAL FROM THE VODAFONE ONLINE SHOP. PLUGGED IT IN, THE RED COMES ON THE WHITE LIGHT STARTS FLASHING THEN ABOUT 30 SECS LATER THEN I GET 2 SOLID ORANGE LIGHTS COME AND THE RED LIGHT FLASHES,CAN ANYONE HELP PLEASE!!

kevski66 by 2: Seeker
  • 10048 Views
  • 1 replies
  • 0 thanks

Resolved! Sure Signal stops working

When Imake a call it connects OK via the sure signal but after a few minutes all the lights on the Sure Signal disappear and the call drops out. The only light staying on is the power light. After a few minutes the two lights start coming on again an...

BT Home Hub 4 and Sure Signal

I have BT wi-fi and a Sure Signal.  The phone signal is good but the iphone will now not connect on wi-fi, only on 3G.  I hav three other computers and they all connect via wi-fi perfectly - only the phone  a problem. How can I get my phone to connec...

Iansailor by 2: Seeker
  • 16362 Views
  • 15 replies
  • 0 thanks

Vodafone Sure Signal Down

Hi can you advise me if Vodafone servers are down for Sure Signal in South Wales NP10 - New SS purchased in last seven days, registered fine and been working for last few days but has now been down for around four hours. Use BT infinity and am aware ...

Sure Start and BT Home Hub

I am getting a flashing red light and solid phone light.  I've read about the problems with BT Home Hub 3 but how do I KNOW that this is the problem and it's not something else?

casden by 2: Seeker
  • 10575 Views
  • 1 replies
  • 0 thanks

version 3 sure signal not working

i hope some one can help,  i had a version one sure signal working fine, until i had to unplug everything from the wall, i had tried for the last few days to try and get it back up and runing i have spoken to two different members of the tech team bo...

gstarks by 2: Seeker
  • 9937 Views
  • 1 replies
  • 0 thanks

New Sure signal V2, BT home hub 3 & BT infinity

Our Suresignal V1 stopped providing us with 3G signal after several years of service.  After many attempts to sort it with technical support, we sent the device away for repair, and were offered a replacement V2 box in it's place.   So far we have no...

SS1 won't Factory Reset

I've had the suspicion for a while, but now I'm convinced that my Sure Signal 1 won't factory reset. I need to do this to pull down a new SIM configuration. I have tried the standard method (reset until 4 solid lights, power off for 30 secs, power on...

Anonymous by Not applicable
  • 10044 Views
  • 1 replies
  • 0 thanks
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