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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73852 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203970 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Very Weak and intermittent phone signal - is the answer a Sure Signal?

Hi Guys,I am having a continuous problem at home with very weak phone signals.  There are three of us at this address with Vodafone contracts and we are all suffering from very weak signals at best and no signal at all from time to time.  This is mak...

Resolved! De register sure signal box

I have given my sure signal box to my friend and did not realise I needed to de register it first. He cannot use it. How do I go about as I am no longer a Vodafone customer? 

Kez6161 by 3: Seeker
  • 11177 Views
  • 5 replies
  • 0 thanks

Resolved! Moved from BT HH2 to BT HH4 but unable to connect SS3

I have a BT HomeHub 4 (new this week) and a Sure Signal 3. The Sure Signal 3 worked fine with the previous BT Home Hub 2. I believe I have opened the Ports required (8, 50, 123, 500, 4500, 1723) but I still see the Flashing Red Light and Solid Orange...

KathrynD by 4: Newbie
  • 11077 Views
  • 4 replies
  • 0 thanks

Sure signal solid red light

Hi, ss is on the blink again! Have previously had all the tests, and speeds looked at. All I get at the moment is a solid red light. I've tried soooo many times to reset it, but nothing works. Please, please, please please, re sync it for me. Serial ...

Resolved! New phone not connecting to Sure Signal

Hi Having recently upgraded my phone to an HTC One X it wont connect to my sure signal. I understand that there is a problem with the One X connecting to the sure signal already but i just want to check to see if there are any other underlying proble...

sbaker106 by 4: Newbie
  • 40991 Views
  • 22 replies
  • 0 thanks

Unreliable SureSignal- I've had enough!

I have had my Suresignal V3 since June of this year. During that time I have only managed to complete a few calls via the device.Almost every day I find the internet light flashing orange. Usually it will reconnect with a power cycle but on at least ...

VSS3 Power solid, Internet white flashing

I have a problem with a VSS3.  It has power light on constant and internet light flashing white, no other lights. The unit is new and has never worked.  Looks like a resync worked for some people so can we try that please? Serial no 40132332525 I bou...

Resolved! Sure Signal

Hi.  My sure signal version 3 (like a plug) worked fine but no longer does so.  The Blackberry Q10 changes from 1 bar to 4 bars and 1 again as it sits in one place and when the sure signal worked properly I had 5 bars all the time in the house.  The ...

dw123 by 2: Seeker
  • 11194 Views
  • 13 replies
  • 0 thanks

Sure signal compatibility

We would like to get sure signal for our home as signal is very intermittent . Our phones are not listed as compatible with the new sure signal. They are the Sony Xperia Ray and the HTC desire S. Which sure signal are they compatible with? Is this st...

Sure Signal V3. Lights are on, poor signal

Hi, I recently installed my Sure Signal (around 1 week ago now) and it has been working perfectly, until I left to work in a different area and connected to another Sure Signal. Now that I have returned home I can't seem to connect to my own again. B...

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