Vodafone Sure Signal Down

[Cpriceyboy]

Hi can you advise me if Vodafone servers are down for Sure Signal in South Wales NP10 - New SS purchased in last seven days, registered fine and been working for last few days but has now been down for around four hours. Use BT infinity and am aware there are some problems linked to this but service suddenly stopped working.

Flashing red power light then two right hand amber lights on constantly - Is this a general problem across the UK - please advise 

[Retired-Kay]

Hi Cpriceyboy,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay