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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73855 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203970 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sony Mobile vs Vodafone policy

Here lies the problems... I have two bits of information today from Vodafone and Sony Mobile. Vodafone "Sony had told us we can't do a replacement only repairs" Sony " I'm sorry, it would appear that Vodafone have misinformed you. This is simply not ...

iphone 6 arrived....no sim card!

Just took delivery of my upgrade....an Iphone 6. I am keeping my number, But the guy i spoke to on the phone Sunday said i would receive a new sim card with my phone....can anybody help?? Jenny

VSS v3 - not working

I've got a SS v3 with the following lights: 1 - Power - Red blinking2 - Internet - Off3 - In Service - Orange blinking4 - In Use - Orange blinking The SS is on a fixed local IP address and all port forwarding has been set up. External IP is 164.39.13...

Resolved! NOW TV and Vodafone Smart Ultra 6

Hi all, Wondering if someone can help or knows the solution!  I just got a new Vodafone Smart Ultra 6 to replace my iPhone and am incrediably impressed so far with what it can handle and the price! My only gripe at the moment is something with the so...

eddieb by 2: Seeker
  • 13492 Views
  • 2 replies
  • 0 thanks

VSS 3 with BT Hub 2 , not connecting

Hello, My VSS3 serial number is 42151569003 i get the connecting light blinking for 10 mins and then i get VSS cant access the vodafone system (2 last lights in orange) I have already open the ports 8, 50, 123, 500, 4500 and 1723. for TCP and UDP. cr...

MICHELS1 by 2: Seeker
  • 16262 Views
  • 1 replies
  • 0 thanks

SureSignal "Call failed" problem - selectively

We have had a VSS (ver2) for some time and it seems to have been working fine. I have an iPhone 6 which is connecting properly. I used to have a 4S which worked fine as well (same number and I upgraded the SIM). This phone was then retired. My wife h...

nji1000 by 2: Seeker
  • 16524 Views
  • 2 replies
  • 0 thanks

Samsung Note 3 S View Window Colour

After the recent update I have lost the random change of colour in S view window. I rather like this feature. Anyone know how to fix it?

Xperia z3/Vodafone issues

I have or had the xperia z3 and it gets pretty hot. In fact the screen cracked while it was charging and the screen doesn't respond to touch anymore. I've only had it three weeks and I'm literally fighting with Vodafone right now to get it fixed. I w...

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