I have a Samsung Galaxy Note II not connecting at home

[trumepetlady18]

I have a Samsung Galaxy Note II and a new Sure Signal box. Unfortunately the Galaxy will not connect. Have reset everything, including the phone, but still no luck. Any suggestions? thanks Joy

[BandOfBrothers]

Hi

Does any of these FAQs help ?

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

If not you could speak to Live chat via a Computer. 

[Retired-Wayne]

@trumepetlady18

Does your Galaxy Note II work on 3G elsewhere?

Have you tried de-registering and re-registering the Sure Signal?

[trumepetlady18]

Yes it works elsewhere no bother at all. Logs straight on. Yes have re registered too. Had enough now using old phone that logs on so have to use 2 phones at home. One for phoning and one for WiFi.

[Mark]

@trumepetlady18

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Mark