V3 Problems (Power flashing & solid Amber Service light)

[Hambroski]

Please  note that this is a different problem to the one raised for a different serial number v3 unit.

I am trying to install 40124108412 and 40124107836 at PE31 8AE.

The FAQ does not appear to be relevant due to not covering v3 and also not covering the symptom.

I previously had a v1 box 21196758813 working here fine.

On both V3s I get a flashing red and a solid amber on the service light. No sign of internet and user lights.

I have amended the router to allow port access for:

Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT Customers only) - TCP/UDP

My IP Address is:86.133.19.212

Speednet - 38ms Download 6.8mbps Upload 0.34mbps

Pingtest - 0% lost, Ping 37ms, Jitter 9ms

I have put one in the DMZ but this makes no difference. 

Traceroute via the router shows:

traceroute to 212.183.133.177, 30 hops max

  1  217.47.93.250         40 ms

  2  217.47.93.161         30 ms

  3  213.1.69.86           30 ms

  4  217.41.168.102        40 ms

  5  217.41.168.49         30 ms

  6  217.41.168.107        30 ms

  7  109.159.249.64        30 ms

  8  109.159.249.33        40 ms

  9  213.121.193.97        30 ms

 10  195.66.224.124        40 ms

 11  85.205.116.6          40 ms

 12 Request timed out.     *

 13 Request timed out.     *

Trace complete.

Please can you help

[MrBones]

Nikon

Do you think those changes would work with the DGN2200V3 as well as yours?

[dorowe]

Agree there may be an issue with the router.  I will try the Suresignal elsewhere as you did.

However this just further underlines the importance of having diagnostics that can be run on the router side of the network to pinpoint where the problem lies.  Without this information it is impossible to resolve.

As you say the Netgear router is high quality/high speed and is advertised by PC World as being specifically for BT ADSL.

[Retired-PaulE]

Hi Hambroski, 

Many apologies, I don't know where yor PM went - I've sent you another now.

@ dorowe, Keep us posted how you get on 

Paul

[MrBones]

Well I was full of hope and reconnected my new netgear DGN2200v3 router and followed the advice given here, but sorry tosay it just wouldn’t work. So it’s back to my old netgear router which works fine but lacks the power and range of the new one.

Therefore could anyone recommend a GOOD wireless router (any make) that will work with the VSS. I would prefer dual band, but that’s not essential. G & N if possible range and output strength are the most important features. Price should ideally be no more than £100 but if it’s the dogs thingy’s then I might go to £150.

Any advice welcome.

Thanks in advance

[dorowe]

True there may be a particular issue with this model of Netgear router but without diagnostics to pinpoint what is going on resolving the connection problem is like trying to pin the tail on a donkey, blindfolded!

Having to discard a router that works well in all other respects is a high cost to pay & how many different routers will have to be tried before one can be found that will work?

Also:

• 1) Still no response from Vodafone as to why they ask  users to ensure a fixed IP address for the Suresignal, which I suspect is an incorrrect requirement and impossible to achieve for those users running the Suresignal behind a DHCP providing router - is this not true for most/all ISP's?

2) Where is a manual for the new model of the Suresignal

So far the Suresignal does not even come close as a consumer product! 

[Hambroski]

Dear Vodafone,

I still can't log in to 'my account'. I have done as requested vie instructions on the pm. Therefore I can't degister and register my VSS3 por even try and activate my old VSS1.

Unit 40124108412 is still plugged in at home with all the ports open to it and I have put it in the DMZ and it has a fixed IP based on its mac and still the power light is flashing the and the service light is amber.

I brought 40124107836 to my office 4 miles from home. I plugged it in on Friday morning to our BT Business hub 3 here. The power light stayed red and the internet light faded up and down white was still doing it this morning. The problem has not been fixed by a change of router!

Therefore I still have 2 VSS3 that do not work. I am very disappointed by this as I started this thread on 6th December!

What is your next suggestion as they are not good for anything right now?

H

[Ben_H]

Hi Hambroski,

Thanks for posting. If you contact my team using the instructions that were sent in the PM (specifically the subject code supplied) we'll be happy to go through the next steps with you.

Cheers, Ben

[Hambroski]

Thank you Ben_H.

I have done as told. I have received a text today about 'my account'.

After a long covnersation with the TRAC team last night I have reverted back to using a VSS1 as clearly i have had issues with the VSS3.

Firstly i learnt last night that 2 VSSs would not work on a standard BT broadband line as each vss needs MINIMUM 300 kbps upload to work.

Secondly I learnt that the reset process of the VSS3 is completely different to VSS1 and VSS2 (Forum Techs should learn this).

Thirdly, I was not alone with having problems with the VSS3.

I will be returning my VSS3 boxes for a refund after a discussion with customer services today. it is disappointing that I have been un able to upgrade and I hope that in the future Vodafone will release a more tested and fixed product when it comes to VSS. There are many people out here that heavily rely on these units. I am a registered user/owner/adminstrator on 5 of them!

Regards,

[Jenny]

Hi Hambroski,

It’s a shame to see that you’re returning the Sure Signal.

We’re currently working on the v3 troubleshooting steps and these should be live shortly.

If you need any further help, please get back to us.

Thanks,

Jenny

[DanCull]

sorry, wrong thread!