V3 Sure Signal not working after several resyncs, a BT technical services bill hours of my life

[Chat123]

Help

I have had  Sure Signal for a few months and it has been great.  I needed a resync after a failure a couple of weeks ago and it worked fine.

Until Sunday.

I am being pushed from pillar to post.  I have a red flashing light .  The inservice light is not working.  The signal light and the mobile light are solid orange.  I had a resync with customer services 2 days ago, an online chat yerterday.  Another call and another resync.  Vodafone advised I call my supplier to enable ports which was its own nightmare and cost £30 from the BT technical support team (another 4 calls) 

The ports were opened yesterday and this has clearly not been the issue.  Surely someone must have a clue what is happening before they advise us to incur charges.

I have changed the ethernet cable, moved the router over a meter apart, another reset ( I read all the forum threads) it is still not working.  The lights are the same.  4 days without a mobile and many hours of life lost. 

I have been advised today that I needed to test it at a neighbours - having recently moved I am not inclined to impose.  Apparently they can see that my system is not connecting to the internet and hasnt been for several days.   I am wondering why they didnt tell me this before instead of the reset, resync and wait 6 hours handout which gets the customer service agent off the hook.  At least the last one had the bottle to tell me that. 

Putting things in perspective it is really just a nuisance.  However I may not have any hair left as this nuisance is causing me to tear it out!!!!

 I am a BT customer NOT Plusnet

Do I  have to begin the laborious task of complaints procedure to actually get a resolution?

[Chat123]

Help

I have had  Sure Signal for a few months and it has been great.  I needed a resync after a failure a couple of weeks ago and it worked fine.

Until Sunday.

I am being pushed from pillar to post.  I have a red flashing light .  The inservice light is not working.  The signal light and the mobile light are solid orange.  I had a resync with customer services 2 days ago, an online chat yerterday.  Another call and another resync.  Vodafone advised I call my supplier to enable ports which was its own nightmare and cost £30 from the BT technical support team (another 4 calls) 

The ports were opened yesterday and this has clearly not been the issue.  Surely someone must have a clue what is happening before they advise us to incur charges.

I have changed the ethernet cable, moved the router over a meter apart, another reset ( I read all the forum threads) it is still not working.  The lights are the same.  4 days without a mobile and many hours of life lost. 

I have been advised today that I needed to test it at a neighbours - having recently moved I am not inclined to impose.  Apparently they can see that my system is not connecting to the internet and hasnt been for several days.   I am wondering why they didnt tell me this before instead of the reset, resync and wait 6 hours handout which gets the customer service agent off the hook.  At least the last one had the bottle to tell me that. 

Putting things in perspective it is really just a nuisance.  However I may not have any hair left as this nuisance is causing me to tear it out!!!!

 I am a BT customer NOT Plusnet

Do I  have to begin the laborious task of complaints procedure to actually get a resolution?

[Chat123]

Test results:Download speed 25.90 Mbps
Upload speed 4.28 Mbps

Ping test Grade A
0% pocket loss
Ping 33ms
Jitter 2ms

IP address 165.120.79.215
IPV6 ::ffff:a578:4fd7

Traceroute 212.183.133.177:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
 1  bthomehub (192.168.1.254)  1.729 ms  1.360 ms  1.317 ms
 2  * * *
 3  * 31.55.187.133 (31.55.187.133)  29.234 ms  25.543 ms
 4  31.55.187.172 (31.55.187.172)  26.404 ms  26.803 ms  26.131 ms
 5  195.99.127.0 (195.99.127.0)  32.081 ms  27.849 ms  32.389 ms
 6  host213-121-193-156.ukcore.bt.net (213.121.193.156)  28.249 ms  28.418 ms  27.944 ms
 7  lndgw2.arcor-ip.net (195.66.224.124)  32.559 ms  33.802 ms  31.279 ms
 8  85.205.0.93 (85.205.0.93)  29.173 ms  29.073 ms  28.001 ms
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