VSS 2 2 lights flashing

[tefalman]

~I've had my VSS 2 for a couple of years. It hasnt been working for last 2 months and I have tried every trick and reset possible mentioned on the site.

All i ever get is the power light on constant and the next 2 lights flashing.

serial number 40113818930

MAC 5067F0766120

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Claire>tracert cluster4.vap.vodafone.co.uk

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.178]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 14 ms 12 ms 11 ms 217.41.191.186
3 11 ms 10 ms 11 ms 217.47.41.193
4 16 ms 15 ms 15 ms 213.1.69.110
5 16 ms 17 ms 17 ms 31.55.164.103
6 425 ms 543 ms 611 ms 31.55.164.241
7 15 ms 15 ms 14 ms 31.55.164.109
8 14 ms 15 ms 14 ms 109.159.248.217
9 21 ms 18 ms 19 ms 109.159.248.54
10 112 ms 82 ms 144 ms peer1-xe3-2-0.telehouse.ukcore.bt.net [109.159.2
54.205]
11 26 ms 22 ms 82 ms lndgw2.arcor-ip.net [195.66.224.124]
12 26 ms 129 ms 25 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Claire>

ping results

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Claire>ping 192.168.0.2

Pinging 192.168.0.2 with 32 bytes of data:
Reply from 192.168.0.2: bytes=32 time=1ms TTL=64
Reply from 192.168.0.2: bytes=32 time=2ms TTL=64
Reply from 192.168.0.2: bytes=32 time=1ms TTL=64
Reply from 192.168.0.2: bytes=32 time=6ms TTL=64

Ping statistics for 192.168.0.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 6ms, Average = 2ms

C:\Users\Claire>

I am runnning a netgear DGND3700v2 standard configuration

Please could you help

Thanks

[tefalman]

I was hoping for someone to respond in 48 hours. So far nothing

[tefalman]

I just called vodafone customer service. They have re-synched it. they say "Within a maximum of 1 to 6hrs Marcus, your sure signal will be fully working on your side and fully reflecting on the network as well and certainly as a confirmation I will be leaving this chat documented on the account as a reference for this conversation we’re having and of course you can request a copy of it sent to your emails". sounds good lets hope it works

[Retired-Simon]

Hi @tefalman

The light sequence you’re getting is for when the Sure Signal is being configured. This normally ends after a few hours of initially being connected.

Looking at your traceroute, it suggests there’s latency on the line as there are a couple of hops showing a high number.

A resynch wouldn’t fix this.

We need your IP address and also, please perform a speedtest so we can see your upload and download speeds.

Thanks,

Simon

[tefalman]

Thanks very much for coming back to me Simon as the resynch did not work.

My download speed is 6.95mbps and upload speed 0.36mbps

IP Address 217.43.174.216

[Jenny]

Hi @tefalman

Everything you’ve provided looks fine.

Please try the following:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 183.133.177
• 183.133.178
• 183.133.179
• 183.133.181
• 183.133.182
• 183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

BT Infinity Customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

Once this has been selected please restart your router and Sure Signal.

Thanks,

Jenny

[tefalman]

That didnt work.  Cant port forward port 500 on that router as it is already in use.

I have now deinstalled my netgear and reimplemented my bthomehub 3 - which always used to work - and  reset the VSS2.

Now it flips between 1 light on, just the power light on,  and 2 lights flashing.

Very frustrating!

[Retired-Matt_B]

Hi @tefalman,

Please try an alternative 12v 1.5 amp power adapter in your Sure Signal.

I suspect this relates to a power issue.

Thanks,

Matt B