Ask
Reply
Solution
.png "Moderator (Retired)"){kind=icon}
Hi Jatboy,
Although we've not released a 4G Sure Signal, you'll still be able to use the 3G service it broadcasts on any 3G device.
Are you using both VSS2 and VSS3 or have you recently swapped from one to the other? Likewise if you've just had an iPhone 5S and had to swap to a different sized SIM, it helps to de-register then register your Sure Signal from scratch to pick up the swap.
If you're still struggling, let me know more details by following our Sure Signal troubleshooting guide. 
Cheers, Ben
Hi Jatboy,
The iPhone 5s should connect as long as you have 3G switched on. Although it's a 4G-ready phone, it can still use 3G as well.
If you can post the serial numbers that would help. Make sure you say which is which.
Do the three 4s phones connect to both Sure Signals? If not, let us know which they don't connect with.
For the V2 Sure Signal disconnections, we may need to look a little closer. To start with, though, can you just confirm if the two Sure Signal boxes use the same broadband connection for me?
Dave
Hi Jatboy,
The re-registration will have got rid of anything which was in the way before, so the fresh connection starts with no old errors blocking it.
Are you now having the issue with both Sure Signals, or just the one? If one's working OK, which is failing to connect at all?
I've resynched both, so give the affected ones a reset so they pick this up:
For Sure Signal version 2:
- Hold down the reset button until all the lights show (about 30 seconds)
- Keeping the reset button held down, remove then re-insert the power lead.
- Once all lights display release the reset button.
- The Sure Signal will come online in around 1 hour.
For Sure Signal version 3:
- Locate the button on the base of the box next to the Ethernet ports.
- Press and hold the button for approximately 30 seconds.
- Once the lights come back on, release the button.
- The Sure Signal will come online in around 1 hour.
Running two Sure Signals on one connection does require better speeds than just running one, so just to be sure, can you post the results of a speed test results here?
Dave
