Hi,
I have the VSS 3 on my sky Broadband. It has been a little temperamental over the first month but now stuck in the light configuration above. Help please?!!!! No signal now for about 1 week.
I used the live chat yesterday, talked me through a whole load and then said it was their end and it would be reset, they assured me it would be 'working perfectly fine" within 6 hours (it wasn't). I have tried a hard reset (more than once) but no joy!!!
Having looked on the forum I have the following details for you:
Ping 35ms Jitter 4ms
Download 15.82 Mbps
Upload 1.05 Mbps
External IP address 2.126.229.2
Mac Traceroute:
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 skyrouter (192.168.0.1) 4.890 ms 1.087 ms 0.951 ms
2 * * *
3 027808a8.bb.sky.com (2.120.8.168) 27.437 ms 27.783 ms 27.467 ms
4 ae99.edge3.london2.level3.net (212.187.201.57) 26.269 ms 26.100 ms 25.987 ms
5 ae-0-11.edge4.london2.level3.net (4.69.200.126) 26.275 ms 26.109 ms 27.498 ms
6 ae-3-3.ebr1.london15.level3.net (4.69.141.189) 27.916 ms 27.223 ms 25.589 ms
7 ae-42-42.ebr1.london1.level3.net (4.69.167.22) 26.823 ms
ae-41-41.ebr1.london1.level3.net (4.69.167.18) 27.458 ms
ae-44-44.ebr1.london1.level3.net (4.69.167.30) 26.973 ms
8 ae-56-111.csw1.london1.level3.net (4.69.153.114) 28.025 ms
ae-57-112.csw1.london1.level3.net (4.69.153.118) 26.114 ms 27.094 ms
9 ae-120-3506.edge4.london1.level3.net (4.69.166.5) 26.578 ms
ae-122-3508.edge4.london1.level3.net (4.69.166.13) 26.283 ms
ae-121-3507.edge4.london1.level3.net (4.69.166.9) 26.528 ms
10 195.50.122.66 (195.50.122.66) 43.964 ms 51.693 ms 46.961 ms
11 85.205.116.2 (85.205.116.2) 42.658 ms 42.642 ms 42.525 ms
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Serial number 40133806899
Looking forward to hearing from you soon!!
Kirsten (billy no mates as has no phone signal)
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