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Solution
23-01-2014 09:23 PM
Hello V'f.
Frm Monday 20 Jan. my S.Sigv3 given intermittent service. It has now been 'off' for 24 hours.
During this time the indications have been:-
Power = ON steady
Int'net = ON white steady
Service = ON white steady
Users = OFF
'Phone is a V'f. SMART and WiFi has worked perfectly all this time.
But NO telephone. Indication = "No Service"
Reading some of the posts this might need a 're-sync'. What are your thoughts?
Here are details:-
S.Sig.v3 Ser.No. 401332605193
TESTS:-
Sure Signal: No Service
Ser. No. 40132605193
Thursday 23 Jan. 2014
20.55hr
Speedtest.net – Ookla
Target = Milton Keynes
Ping = 35mSec.
Up = 5·75Mbps
Dn = 2·95Mbps
Server = 37.72.114.67 NYnet
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.10
2 22 ms 34 ms 22 ms 37.72.114.1
3 22 ms 24 ms 43 ms 31.25.4.209
4 31 ms 26 ms 22 ms 100.80.194.193
5 47 ms 25 ms 26 ms nodns.phoenix.co.uk [195.200.132.187]
6 46 ms 29 ms 37 ms nodns.phoenix.co.uk [195.200.132.188]
7 32 ms 17 ms 31 ms v863.wf-ih-cs-01.phoenix.co.uk [212.102.206.50]
8 49 ms 30 ms 41 ms ge00.wf-sd-tr-01.phoenix.co.uk [195.200.158.222]
9 30 ms 25 ms 30 ms ge02.e-10-tr-01.phoenix.co.uk [212.102.192.226]
10 108 ms 31 ms 42 ms xe-8-1-0-1100.edge6.London1.Level3.net [212.113.9.137]
11 31 ms 22 ms 38 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
12 80 ms 61 ms 45 ms ae-121-3507.edge4.London1.Level3.net [4.69.166.9]
13 65 ms 87 ms 57 ms 195.50.122.66
14 55 ms 102 ms 66 ms 85.205.116.2
15 * * * Request timed out.
to
30 * * * Request timed out.
Trace complete.
All looks O.K.
Regards
DLox.
24-01-2014 04:41 PM
Hello again V'f,
Update on yesterday's post.
Today, Fri. 24th. 08.45 Service available until 14.00 NO service
14.45 service available.
Our daughter arrived this afternoon and showed on her Nokia Lumia 625 the tet message
from Vodafone that she is registered to use the S.Sigv3 at this address.
When she tried, she got the message "No Service" but WiFi works perfectly.
There is certainly something out of kilter somewhere.
I got the S.Sigv3. to re-enforce the unreliable BT land-line service on the basis
that the S.Sig concept is ideal for rural 'not-spots'.
Just the kind of place we live in.
S.Sig. is proving to be unreliable.
Help me to get this thing working.
DMLox.
25-01-2014 12:28 PM
Hi dmlox,
The Sure signal currently isn’t connecting to the server.
Can you try a different Ethernet cable between the router and the Sure Signal?
However, the main problem could be with the actual broadband service you use as it doesn’t look like a standard fixed line broadband service.
If you can try a new cable and do a full reset, we’ll see what we can do.
For version 3:
-Locate the button on the base of the box next to the Ethernet ports.
-Press and hold the button for approximately 30 seconds.
-Release the button and wait for the setup procedure to complete.
The Sure Signal will be back online in around 1 hour.
James