VSS 3 not connecting to 4G iPhone 6 Plus SOLVED

[troubleshooter]

After 60 minutes and five different tech teams it turns out that SureSignal will not connect to my 4G iPhone 6 Plus because it's 4G. 

If I'm right, Sure Signal connects to my handset using 3G alone. Thus, if there is a remnant of 4G signal in my area (it comes and goes randomly) it prevents the phone connecting to SureSignal using 3G.

Solution: turn off 4G on my handset when in the office and it connects perfectly.

Would be useful if this was made cleary to any SureSignal owner with a 4G handset..

[Retired-Laura]

Hi @troubleshooter

Welcome to the eForum.

You’re able to turn off the 4G setting on the phone while you’re at home.

This’ll help the phone connect to the Vodafone Sure Signal.

Cheers,

Laura