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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74613 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 230019 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204500 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal v3 not connecting

Sure Signal has been down since this morning (0800ish 17/12/14).Serial nbr: 42141612566Flashing red light; blank light one; solid orange lights 2 & 3.Speedtest: up 4.0/down 0.73Ping: 45msExt IP: 80.189.144.0Tracert:C:\Users\Stephen>tracert 212.183.13...

Network unlcoking for Iphone 5

I have had an iphone for 24 months and have recently changed to an Iphone 6.I have been trying for over a week to get the old iphone unlcoked so i can give it to a family memeber.I have filled out the form, which then came back with errors. I checked...

Not registered on Network (again)

Love my S4, when released I got a new one that kept losing the signal and needed restarting to make it recognise the network, after 4 attempted repairs when they could find no problem it was replaced with a reconditioned phone. Now 15 months on and t...

Phone Overheats.

My Samsung when in use overheats, it gets so hot that it is difficult to hold. It is at the moment at the Vodafone Repair Centre and via voicemail this is the solution. They agree it gets extremely hot and cannot be held, so the suggest uninstall all...

Sure Signal Down

Power light flashing red, Internet light off, In service light solid amber, in use light solid amber. Speed test Ping 13ms Download 37.95Mbps Upload 18.74MbpsPingtestPacket loss 0, Ping 16ms, jitter 2msIP 87.113.213.116Tracert All ports forwarded. Ho...

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Slatz by 4: Newbie
  • 15973 Views
  • 9 replies
  • 0 thanks

Being charged for smilies in text messages all of a sudden.

I have a samsung s4 mini and this month I have noticed that everytime I send a text message with a smiley in it it changes to an MMS and then I am being charged for it, which is out of my unlimited texts/minutes plan.  This has only just started happ...

Sheller by 2: Seeker
  • 11572 Views
  • 1 replies
  • 0 thanks

jumpy/flickering screen

I've had my Galaxy S4 for a few months now and so happy with it after being an iPhone (Removed according to House Rules) for a fair few years. Recently the screen has started flickering/jumping which sometimes is minimal but sometimea is so frustrati...

kimmirey by 3: Seeker
  • 12917 Views
  • 3 replies
  • 0 thanks

Clarity needed - Note 4 stock and confused customer services staff!

I upgraded on a great deal on the 21st November for the Note 4 and was told my phone would be with me in 2-4 working days. I received the phone on 27th November however, the seal on it had been broken and the box was in a bad state. From experience I...

Resolved! How long do I have to have phone before I can get unlocked.

New iPhone 6. I'm wondering how long do I have to have the phone (it's contract with vodafone) before I can contact vodafone for it to be unlocked to all networks. I understand there's a fee that's no issue. But will they do it straight away. Thanks ...

traceyf43 by 4: Newbie
  • 19131 Views
  • 21 replies
  • 0 thanks
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