Sure Signal Down

[Slatz]

Power light flashing red, Internet light off, In service light solid amber, in use light solid amber.

Speed test 

Ping 13ms Download 37.95Mbps Upload 18.74Mbps

Pingtest

Packet loss 0, Ping 16ms, jitter 2ms

IP 87.113.213.116

Tracert

All ports forwarded.

Homehub4 shows suresignal active on the LAN.

ISP Plusnet

Operating system win7

What else do you need to get this pos working again?

[Retired-Matt_B]

Hi @Slatz,

Could you please let us know your Sure Signal serial number?

Everything looks fine with the information you've provided, however we'll need to check the Sure Signal itself.

Thanks,

Matt B

[Slatz]

42142838947

[barryanns]

Hi,

I have the EXACT same problem, also using BT.

My serial number is 40133877007.

Barry.

[Retired-Laura]

Hi @barryanns 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[Slatz]

What about a reply to my problem, not the thread hijacker?

[Retired-Ian_]

Hi @Slatz 

There seems to have been an issue when the Sure Signal went through the set up.

You can see how to factory reset it here and then set it up again.

Thanks,

Ian

[Slatz]

Done that.

Still nothing.

Does it need a re-sync at your end?

[Retired-Ian_]

Hi @Slatz 

Please try the Sure Signal at a different address, using another ISP.

This will rule out an issue with your ISP.

Thanks,

Ian

[Slatz]

Replaced ethernet cable.

De-registered SS.

Waited 24 hrs

Registered SS.

Now working.