VSS Red light flashing - 2 orange lights

[spicjt]

Hi there,

My VSS stopped working yesterday.  I have tried re-starting and following other procedures I have seen on here but nothing has sorted it.

I now have a red flashing light, solid orange service and in use light.

It has a couple of times started the white glowing light on the internet light but just goes back to flashing red.

serial number is 40131970739.

Anyone help please?

thanks!

[BandOfBrothers]

Hi

These may help. 

Vodafone-Sure-Signal-troubleshooting.

Look ok at the issue not listed part to repost your traceroute. 

Sure Signal FAQs.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[spicjt]

Sorry just checked - sure signal is active on VF logg in page.

Whats the next step, does it need re-registering?

Vodafone please help.

[spicjt]

Thanks - details here:

I also called VF and they said it would be up and running in an hour - a couple of hours ago!!

Red Flashing light - solid orange servie and use light

Speedtest: 37.91 DL / 17.62 UP

IP - 86.169.43.16

SS Serial number 40131970739

Traceroute:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\jthurbon>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    16 ms     7 ms     8 ms  213.120.158.157
  5    12 ms    12 ms    12 ms  212.140.235.202
  6    13 ms    14 ms    13 ms  213.120.180.169
  7    13 ms    13 ms    16 ms  213.120.179.83
  8    12 ms    12 ms    12 ms  acc2-10GigE-9-2-0.sf.21cn-ipp.bt.net [109.159.25
1.221]
  9    24 ms    23 ms    27 ms  core2-te0-5-0-7.ealing.ukcore.bt.net [109.159.25
1.151]
 10    21 ms    27 ms    25 ms  peer6-te0-0-0-11.telehouse.ukcore.bt.net [109.15
9.254.116]
 11    20 ms    22 ms    20 ms  t2c3-et-8-3-0-0.uk-lon1.eu.bt.net [166.49.211.24
2]
 12    22 ms    21 ms    21 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\jthurbon>

[DaveCD]

@spicjt

The Sure Signal is registered and the IP address is fine.

I notice that you're using a BT HomeHub, so please ensure the Smart Setup is disabled in your router settings.

Please also ensure the required ports are open and then perform a reset.

[spicjt]

Thanks @DaveCD - seems to be working now after another re-boot and I also changed the ethernet cable.

Cheers