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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73852 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203970 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

HTC One - Suresignal issue when Wi-Fi turned on

I've recently got myself a new HTC One and noticed when the phone has it's Wi-Fi enabled and is connected to a home Router, the phone, for some reason, appears to throw you off UMTS/3G on to GSM/2G resulting in poor reception as it won't properly cam...

Resolved! No phone signal

Since yesterday afternoon our phones have no signal, sure signal box has the correct lights lit. Reset it at my end like troubleshooting page says. Made no difference!! This morning spoke to somebody at vodafone who reset it at his end and said that ...

Ported number not connecting to sure signal box.

My wife has recently ported her Vodafone PAYG number to her new contract. I have tried to register this number to our sure signal box which is registered to my phone, but when I try this, I just get an error message saying there has been an error and...

JONNYV79 by 2: Seeker
  • 17279 Views
  • 2 replies
  • 3 thanks

New Sure Signal

I have bought and registrered a new Sure Signal. The red light is on but the internet light flashes on and off (for hours) and nothing else happens. My internet is working. Any suggestions?

PaulG51 by 2: Seeker
  • 16179 Views
  • 1 replies
  • 0 thanks

forgotten secret password and downgrading

hi there i have forgotten my secret password and also wish to downgrade my friends and family package from 6 down to 4 please can you help me ???

data only sim for HUBBA

I wish to trial a HUBBA by Buzz Connect to pick up a 3G signal in AB35 where coverage is patchy. This requires a full size data SIM but Vodafone only supply micro data only sims. Any ideas ?

Sure signal not working, power light flickering, second '@' solid

this website is a nightmare to navigate and post. please just email me (removed for security) or (removed for security) to advise me how to get my SS working.   Serial number: 21224731634   ping test 212.183.133.177_    1 192.168.1.1   etc etc   than...

skelso by 2: Seeker
  • 17723 Views
  • 1 replies
  • 0 thanks

Replacement sure signal

I had many problems with my sure signal box(V2) not connecting to phones that in the end vodafone replaced it last week.I received a refurbished version 2 and duly registered it, plugged it into my broadband (75meg fibre) and waited.The red light and...

Not at all Sure(signal)

Mods, This is crazy. For the past few weeks the VSS is doing some crazy stuff. Looks like it's murky past has come back to haunt us - not sure if it is just us iPhone users, but had to turn it off even after talking to the Tech Supp guys a couple of ...

vinsup by 4: Newbie
  • 19648 Views
  • 6 replies
  • 0 thanks

K3565 connected but no internet

I have a K3565 dongle non-expiring and it used to work well but in recent months I get a very poor to non-exisitent servcie. I get a signal connecction of good, very good or excellent but very often cannot get any emails through or even very small br...

G3RIR by 2: Seeker
  • 12525 Views
  • 3 replies
  • 0 thanks
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