VSS V1 Intermittant

[adyw1968]

Hi

My V1 sure signal is continually dropping out. I have tried a factory reset. It works for a short time then just goes to power light only and after about 10 minutes will work again with all led's as they should be. Then fails soon after and goes through the whole process again and again. Also I've been told that the voice quality is poor from my end although I can hear the other person clearly(when its working!) Can anything be done?

Speedtest.net: Download 14.18Mbps Upload 0.85Mbps Ping 18ms

Cant copy and paste tracert but looks OK

Thanks

[adyw1968]

Serial Number is 21229037797

[Retired-Matt_Vo]

Hi  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Ben_H]

Hi adyw1968,

Thanks for posting. I've checked your serial number and it connected OK this morning not long before 1am.

Can you supply the other details Matt has asked for above?

Cheers, Ben

[adyw1968]

Speedtest.net D/L 13.97 U/L 0.85 Ping 28ms

Pingtest.net Packet loss 0% ping 22ms jitter 3ms

ip 92.21.171.145 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\adyw>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 1 ms 7 ms ROUTER [192.168.1.1]
2 15 ms 14 ms 14 ms host-92-21-160-1.as13285.net [92.21.160.1]
3 16 ms 18 ms 17 ms host-78-151-225-189.static.as13285.net [78.151.2
25.189]
4 16 ms 15 ms 18 ms host-78-151-225-156.static.as13285.net [78.151.2
25.156]
5 18 ms 20 ms 18 ms host-78-144-11-127.as13285.net [78.144.11.127]
6 20 ms 27 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
7 19 ms 21 ms 19 ms 85.205.116.6
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\adyw>

Serial Number is 21229037797.

[Retired-Andy]

Hi adyw1968,

Your traceroute, speed test and ping test are fine, and your IP address is on our whitelist so no problems there either.

Checking your serial number shows a location move has been detected.

This can be caused by maintenance by your Internet Service Provider (ISP) or by a firmware update they’ve sent to your router.

I’ve cleared the message for you and to make sure it’s as up to date as possible, I’ve just resynced your Sure Signal.

So that the resync completes, can you do a factory reset for me:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Cheers,

Andrew

[adyw1968]

Thanks Andrew

Ive done a reset as requested. SS is currently working and stable. I'll monitor for a while and post back.

[adyw1968 · Accepted solution]

Well it seems to be working OK. Thanks for the help.