VSS and Sky Hub 102

[mark1e]

Hi - having trouble getting my VSS v3 and Sky Hub 102 setup to work. I have followed the port forwarding advice shown elsewhere on this forum but no joy getting the VSS to connect. Can you confirm my IP is whitelisted and the device registered correctly.

Thanks.

Speedtest: Ping 29, Download 38, Upload 16

Pingtest: 0% loss, ping 34, Jitter 4, grade A

My IP address : XXXXX

Sure Signal Serial No : 42163789490

Light Sequence is permanent flashing internet (red light on, flashing globe icon.  aka 'connecting')

Traceroute : 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  skyrouter (XXXXX)  0.850 ms  0.474 ms  0.400 ms

 2  * * *

 3  be348.pr2.bllon.isp.sky.com (84.38.37.200)  5.951 ms  6.233 ms  6.211 ms

 4  ae51.edge3.london15.level3.net (212.187.193.185)  5.482 ms  5.371 ms  5.501 ms

 5  ae-1-3101.ear1.london1.level3.net (4.69.141.62)  6.233 ms  6.064 ms  6.445 ms

 6  vodafone-level3-200g.london1.level3.net (4.68.72.94)  5.799 ms  5.548 ms  5.746 ms

 7  ae0-xcr1.lsh.cw.net (195.2.24.110)  8.593 ms  8.457 ms  6.654 ms

 8  ae36-xcr1.lns.cw.net (195.2.25.170)  6.493 ms

    ae22-xcr1.lns.cw.net (195.2.30.61)  6.544 ms  6.580 ms

 9  * * *

10  * * *

(etc)

[Spriggsie]

Just got my sure signal box, attached it to sky router .... and was meant to take between '30-60 seconds' for the connection to establish, but no luck!

i logged into my account to make sure I activated it right, then tried the turn it off & on trick ... then the reset button ... still no luck, so I plugged it in & went for a walk with my family .... several hours later I got home & it was working!!! 

I have now now moved it several times & it takes 30-60 seconds to connect!

it could be the same problem I had .... establishing a first connection is VERY slow. 

Hope me this is of help.

good luck. 

[mark1e]

As if by magic it started working today. Too much of a coincidence for me that this only worked after posting the details that were requested to the forum, cynical me suspects somebody somewhere has to press a button and pull a lever... which they have now done. Anyways, happy customer, it now does what it says on the tin and I can finally make phone calls from within this house/Faraday cage I live!

[Retired-Charles]

@mark1e Thanks for the quick update.