VSS has stopped working

[timw2000]

Hi,

My VSS has stopped working:

External IP 146.90.194.199

C:\Users\timw>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms NAS2 [192.168.1.1]
2 18 ms 19 ms 17 ms lo0-central10.ptw-ag01.plus.net [195.166.128.195]
3 21 ms 18 ms 18 ms link11-central10.ptw-gw01.plus.net [84.93.248.20]
4 17 ms 17 ms 16 ms xe-0-2-0.ptw-cr01.plus.net [212.159.1.16]
5 20 ms 19 ms 19 ms LDNGW1.arcor-ip.net [195.66.224.209]
6 19 ms 19 ms 19 ms 85.205.116.10
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

VSS S/N is: 21230732923

my ping is 19ms and my download speed is 34Mb/s with an upload of 6Mb/s.

Thanks,

Tim

[Retired-Lee]

Hi there timw2000,

The next steps would be for you to try the VSS in another location such as a friend or relative's house to rule in/out the VSS as being faulty.

Cheers,

LeeH