VSS1 lights 1,2 & 4 on and steady. No 3G signal. Fibre connection.

[musher1971]

Hi I've had problems on and off now for a while and it driving me nuts as I'm losing business over this.
Lights 1,2&4 are on but not picking up my handset. I've recently upgraded mobile (but problem is still there) and was experienced with previous phone!
Serial no of vss is 21196996900
Been problem free for two years just developed over last few months.
Thanks in advance

[Ben_H]

Hi musher1971,

Please accept my apologies. The update doesn't seem to have gone through.

I've just had it put it on manually instead. Can you keep the Sure Signal connected for the next 24 hours, then reset the phones and the unit after 1:15pm tomorrow (Thursday)?

Let me know when you're back up and running.

Cheers, Ben