Cannot administer my Sure Signal

[chriswms54]

I have a V2 Sure Signal that is working fine, but I now want to add new numbers to it.

When I log into My Account I only get the option to register a sure signal. If I try to register it a message appears saying ti is already registered.

The Sure Signal has always been mine and located in the same place.

[Retired-Kay]

Hi chriswms54, 

That's strange. We'll need to take a closer look at this. 

Take a look here for how to get in touch.

Thanks, 

Kay

[DoesItWork]

I'm in the same situation - my SureSignal is registered and works, but there is no link to manage it ( in order to add an extra phone number ) on the My Vodafone site. 

I just wonder how many people are in the same situation and haven't found out yet....

[nicholasm]

poor service from Vodafone once again

seems a widespread problem- you'd think some sort of software patch would have been applied without everyone having to log the issue?

[Ben_H]

Hi DoesItWork,

If you've always been the orignal owner of the Sure Signal, then I've sent instructions on how to reach my team here. 

Cheers, Ben

[chriswms54]

It would be useful if the link to 'how to contact' didn't merely take me the the eForum login page.

[Retired-Andy]

Hi chriswms54,

The link that Kay gave above should take you to your forum PM inbox.

I’ve checked your forum profile and it’s enabled for PMs.

I’ve resent the information to you here.

Once we’ve got your details, we can look into what’s happening.

Cheers,

Andy

[nicholasm]

i have the exact same problem. I informed vodafone 2 weeks ago and despite several emails and phonecalls nothing has been done- shocking service

[Jenny]

Hi nicholasm,

Take a look here for how to get in touch and we’ll look into this.

Thanks,

Jenny 

[chriswms54 · Accepted solution]

This issue was caused by me using the wrong account name (I have 2) to try to administer Sure Signal.

It all wokrs when I logged in with the correct username