cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

VSS3 Flashing Power, user orange steady

jnware5529
1: Seeker

Hi,

I came back from a recent business trip on 6th April & VSS3 was working fine & then it stopped working properly with flashing power & steady orange user light. I have tried reset, changing power sockets etc, but to no avail. Info below, please can you assist:

 

Speed test:

Download 20.36mbps

Upload 8.33mbps

Ping 35ms

Jitter 3ms

External IP 86.169.243.131

IPV6 ::ffff:56a9:f383

 

Tracert output:

C:\Users\waj2ys>tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1     5 ms     1 ms     4 ms  BThomehub.home [192.168.1.254]

  2    10 ms     7 ms     7 ms  217.32.147.106

  3     9 ms     7 ms    52 ms  217.32.147.174

  4    13 ms    11 ms    11 ms  217.32.145.106

  5    13 ms    12 ms    12 ms  217.41.169.147

  6    11 ms    11 ms    11 ms  217.41.169.109

  7    11 ms    11 ms    11 ms  acc2-xe-5-2-2.sf.21cn-ipp.bt.net [109.159.251.24

7]

  8    21 ms    20 ms    22 ms  core1-te-0-13-0-10.ilford.ukcore.bt.net [109.159

.251.191]

  9    16 ms    17 ms    19 ms  peer2-xe11-0-0.telehouse.ukcore.bt.net [109.159.

254.130]

 10    16 ms    18 ms    18 ms  t2c3-xe-0-2-1-0.uk-lon1.eu.bt.net [166.49.211.17

2]

 11    17 ms    17 ms    19 ms  166-49-211-254.eu.bt.net [166.49.211.254]

 12    17 ms    19 ms    19 ms  ae14-xcr1.lnd.cw.net [195.2.30.113]

 13    38 ms    21 ms    22 ms  ae6-xcr1.bkl.cw.net [195.2.10.242]

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

 

C:\Users\waj2ys>

1 REPLY 1

Retired-Andy
Moderator (Retired)
Moderator (Retired)

Hi jnware5529,

 

Your speed test, ping test and traceroute are fine.

 

Your IP address is on our whitelist, so no problems there either.

 

The light sequence you’re seeing shows that there’s a connection or IP allocation issue with your router.

 

Check that all cabled connections are secure and, if possible, try a different Ethernet cable.

 

Also, make sure your router has the following ports are open/forwarded:-

 

Port Number

 

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

 

If this doesn’t help, post your Sure Signal serial number and we’ll dig a little deeper.

 

Cheers,

 

Andy