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10-04-2014 09:02 AM
Hi,
I came back from a recent business trip on 6th April & VSS3 was working fine & then it stopped working properly with flashing power & steady orange user light. I have tried reset, changing power sockets etc, but to no avail. Info below, please can you assist:
Speed test:
Download 20.36mbps
Upload 8.33mbps
Ping 35ms
Jitter 3ms
External IP 86.169.243.131
IPV6 ::ffff:56a9:f383
Tracert output:
C:\Users\waj2ys>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 5 ms 1 ms 4 ms BThomehub.home [192.168.1.254]
2 10 ms 7 ms 7 ms 217.32.147.106
3 9 ms 7 ms 52 ms 217.32.147.174
4 13 ms 11 ms 11 ms 217.32.145.106
5 13 ms 12 ms 12 ms 217.41.169.147
6 11 ms 11 ms 11 ms 217.41.169.109
7 11 ms 11 ms 11 ms acc2-xe-5-2-2.sf.21cn-ipp.bt.net [109.159.251.24
7]
8 21 ms 20 ms 22 ms core1-te-0-13-0-10.ilford.ukcore.bt.net [109.159
.251.191]
9 16 ms 17 ms 19 ms peer2-xe11-0-0.telehouse.ukcore.bt.net [109.159.
254.130]
10 16 ms 18 ms 18 ms t2c3-xe-0-2-1-0.uk-lon1.eu.bt.net [166.49.211.17
2]
11 17 ms 17 ms 19 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 17 ms 19 ms 19 ms ae14-xcr1.lnd.cw.net [195.2.30.113]
13 38 ms 21 ms 22 ms ae6-xcr1.bkl.cw.net [195.2.10.242]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\waj2ys>
10-04-2014 02:25 PM - edited 10-04-2014 02:26 PM
Hi jnware5529,
Your speed test, ping test and traceroute are fine.
Your IP address is on our whitelist, so no problems there either.
The light sequence you’re seeing shows that there’s a connection or IP allocation issue with your router.
Check that all cabled connections are secure and, if possible, try a different Ethernet cable.
Also, make sure your router has the following ports are open/forwarded:-
Port Number
8 TCP UDP
50 TCP UDP
53 TCP UDP
67 UDP
68 UDP
123 UDP
500 UDP
1723 TCP UDP
4500 UDP
33434 - 33445 UDP
If this doesn’t help, post your Sure Signal serial number and we’ll dig a little deeper.
Cheers,
Andy