VSS3 Not Working Properly, lights 3 & 4 on amber.

[firmdale]

The issue you’re experiencing: VSS doesn't work, doesn't seem to be routing calls

What light sequence you're seeing: lights 2 &3 on

My speed test results: Down 1.93 / Up 0.60

My external IP address: 77.108.149.250

Your Sure Signal serial number: 42152489078

The results of a traceroute:

C:\Users\Administrator>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.25.99
  2     1 ms    <1 ms     4 ms  77-108-149-249.brightstar.ltd.uk [77.108.149.249
]
  3    32 ms    31 ms    31 ms  77-108-128-38.brightstar.ltd.uk [77.108.128.38]

  4    32 ms    32 ms    32 ms  bgp01-THN.brightstar.ltd.uk [77.108.128.1]
  5    32 ms    31 ms    32 ms  bgp02-THE.brightstar.ltd.uk [77.108.128.5]
  6    33 ms    32 ms    33 ms  195.59.236.29
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Retired-Sarah · Accepted solution]

@firmdale Please try a different Ethernet cable and to ensure that all the following ports are open as follows:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

Once the above steps have been followed, please perform the below to reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

[firmdale]

Thank you, amending firewall rules resolved the issue and VSS now works.

[firmdale]

Hello

This was working OK for a day and now again VSS wouldn't register.

See my tests below:

What light sequence you're seeing: lights 3 & 4 on

My speed test results: Down 1.83 / Up 0.56
My external IP address: 77.108.149.250

Your Sure Signal serial number: 42152489078

C:\Users\Administrator>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.25.99
  2     1 ms     1 ms     1 ms  77-108-149-249.brightstar.ltd.uk [77.108.149.249
]
  3   182 ms   146 ms   139 ms  77-108-128-33.brightstar.ltd.uk [77.108.128.33]

  4    57 ms    31 ms    32 ms  bgp02-THE.brightstar.ltd.uk [77.108.128.5]
  5    44 ms    46 ms    49 ms  195.59.236.29
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Is there a dedicated Vodafone support for VSS available?

[Retired-EricChe]

@firmdale

The Sure Signal looked as if it wasn't picking up the location correctly and therefore wasn't connecting.

We've pushed some further information out to the device. Please complete this by doing a factory reset:

1. Connect device to internet and power supply
2. Press and hold down reset button – located near the internet port
3. Wait for 20 seconds
4. Release the reset button
5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

If after 24hours the Sure Signal is still not connecting, please let us know and we'll investigate further into this for you.