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17-10-2013 08:16 PM
I bought one of these today and plugged it in.
The red power light came straight on and a few moments later the internet light started to 'flash' slowly.
After an hour I did a reset and waited another two hours, still just flashing, I tried again. Now nearly 6 hours later it's still just flashing slowly.
I did some research and my info is :
Speed Test : 62.13MB/s
Ping Test : 19ms
IP Address : 62.253.21.254
Sure Signal serial is : 40132728714
Any help gratefully received, before I just take it back as a bad job.
Mark
Solved! Go to best answer.
18-10-2013 08:21 PM
18-10-2013 07:14 AM
I did a Traceroute too :
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 7 ms 16 ms 6 ms cpc14-farn7-2-0-gw.6-2.cable.virginmedia.com [62.253.21.1]
2 19 ms 7 ms 7 ms glfd-core-2b-ae3-4034.network.virginmedia.net [80.4.31.217]
3 9 ms 7 ms 8 ms popl-bb-1b-ae3-0.network.virginmedia.net [213.105.159.245]
4 11 ms 50 ms 12 ms nrth-bb-1b-et-010-0.network.virginmedia.net [62.253.175.57]
5 14 ms 12 ms 14 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
6 25 ms 27 ms 27 ms ldngw1.arcor-ip.net [195.66.224.209]
7 26 ms 24 ms 26 ms 85.205.116.6
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
Mark
18-10-2013 09:14 AM
The exact names of the buttons maybe wrong as I am doing this from memory
Log into the superhub's web page and press the Advanced Settings button in the bottom right
It should ask for a username and password, the defaults should be admin and changeme
Go to Security and Firewall, and there should be VPN Passthrough tick boxes, tick the PPTP and IPSEC ones, then save the config.
Reset the suresignal, and see if it connects.
18-10-2013 09:23 AM
Those were already set.
Cheers,
Mark
18-10-2013 09:36 AM
Ah, how annoying (I assume having a tick in the box allows the passthrough - some routers need it unticked to allow)
The next stage would be to assign the suresignal a static ip address through the superhub admin pages, and forward various ports to it.
They would be:
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP
Port 8 - TCP/IP
Port 1723 - TCP/UDP
18-10-2013 09:48 AM - edited 18-10-2013 09:49 AM
Interesting...
Still flashing, but the white light goes out from time to time for a few seconds now.
Oooh - Orange lights!!! Progress... Thanks so far - I'll report back
Mark
18-10-2013 10:46 AM
Sadly, it just returned to flashing the white internet light again...
Mark
18-10-2013 05:16 PM
Hi there sn0wman,
I've checked and the VSS isn't registered yet.
Please log in to My Vodafone and click the My Sure Signal button in the bottom centre of the page.
Cheers,
LeeH
18-10-2013 08:21 PM